Specialist Delivery Manager - Colleague Experience

NatWest Group; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading financial services company is seeking a Specialist Delivery Manager to oversee the Colleague Experience product line. The successful candidate will utilize their technical expertise to ensure reliable platform scaling, optimize team productivity, and track delivery progress. Strong knowledge of Agile practices and tools like Jira and Confluence is required. This role involves significant stakeholder engagement and cross-functional collaboration.

Qualifications

• Strong industry understanding in operational/internal tooling.
• Experience launching products across multiple functions.
• Ability to manage delivery governance and agile ceremonies.

Responsibilities

• Deliver Colleague Experience and manage product plans.
• Align delivery capacity with scope to optimize team performance.
• Track progress against milestones and report risks.

Skills

Delivery plan creation

Operational/tooling software knowledge

Agile product development

Problem-solving skills

Stakeholder management

Tools

Jira

Confluence

Job description

Join Boxed as a Specialist Delivery Manager - Colleague Experience

Responsible for the delivery of Colleague Experience (Ops Tooling and Automation/AI), one of our specialist Product Lines.

In this role, you will:

• Utilise your technical awareness to ensure internal platforms scale reliably and drive team productivity.
• Align scope with delivery capacity, ensuring that teams are working at an optimal level without over or under-committing
• Own the Colleague Experience product plan, feeding into the master plan, and ensuring that any dependencies are understood and managed
• Track progress versus plan, highlighting and mitigating delivery risks, report burn down / progress at all levels of organisation in a transparent way in line with Delivery Director’s requirements
• Apply specialist technical knowledge and industry best practices for Colleague Experience to influence cross-functional teams when designing and delivering product solutions
• Support the Product Managers with a business case to ensure that resources are being deployed wisely, and that the highest value work is being prioritised
• Collaborate cross-functionally and support during discovery, design, delivery, launch, and in-life phases for Colleague Experience
• Ensure appropriate levels of business readiness across all business functions at Boxed and other suppliers
• Ensure that product plans and specifications are appropriately documented in formats that can be shared with clients and internal stakeholders
• Track and report delivery progress versus milestones with strong stakeholder management
• Log and track risks and mitigation, identifying project bottlenecks, recommending and implementing solutions
• Work with Engineering teams to ensure that products are tested appropriately and that high standards of product quality are maintained

What makes you a great fit:

• Ability to create delivery plans and manage through to successful completion, with clear reporting into the master plan owned by the Delivery Director
• Strong industry understanding of operational / internal tooling software use‑cases (e.g. customer support systems, ticketing systems), including industry best practices
• First-hand experience of successful launch(es) for a product in the required specialist area, including coordination across Product, Engineering, Operations, Commercial, Risk, suppliers etc
• Strong understanding of Agile product development, including tooling, such as Jira & Confluence
• Proven problem-solver, with an ability to synthesise data and proactively prevent problems from happening
• Own, execute, and coordinate regular delivery governance and agile ceremonies, ensuring a strict level of rigour around delivery execution and effective status reporting
• Ability to independently establish and manage RAID logs as well as a solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures