Specialist Delivery Manager - Colleague Experience

NatWest Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A tech company in the UK is seeking a Specialist Delivery Manager to oversee the delivery of the Colleague Experience product line. The ideal candidate will have experience in operational tooling, Agile development, and stakeholder management, ensuring successful product delivery and quality maintenance. Collaboration with cross-functional teams is essential for this role.

Qualifications

• Proven ability to create delivery plans and manage projects.
• Strong industry understanding of operational/internal tooling software.
• Experience with successful product launches involving multiple teams.

Responsibilities

• Own the Colleague Experience product plan.
• Track and report delivery progress and risks.
• Work with Engineering teams to maintain product quality.

Skills

Delivery planning

Operational tooling software use-cases

Agile product development

Problem-solving

Stakeholder management

Data synthesis

Tools

Jira

Confluence

Job description

Join Boxed as a Specialist Delivery Manager - Colleague Experience

Responsible for the delivery of Colleague Experience (Ops Tooling and Automation/AI), one of our specialist Product Lines.

In this role, you will:

• Utilise your technical awareness to ensure internal platforms scale reliably and drive team productivity.
• Align scope with delivery capacity, ensuring that teams are working at an optimal level without over or under-committing
• Own the Colleague Experience product plan, feeding into the master plan, and ensuring that any dependencies are understood and managed
• Track progress versus plan, highlighting and mitigating delivery risks, report burn down / progress at all levels of organisation in a transparent way in line with Delivery Director’s requirements
• Apply specialist technical knowledge and industry best practices for Colleague Experience to influence cross-functional teams when designing and delivering product solutions
• Support the Product Managers with a business case to ensure that resources are being deployed wisely, and that the highest value work is being prioritised
• Collaborate cross-functionally and support during discovery, design, delivery, launch, and in-life phases for Colleague Experience
• Ensure appropriate levels of business readiness across all business functions at Boxed and other suppliers
• Ensure that product plans and specifications are appropriately documented in formats that can be shared with clients and internal stakeholders
• Track and report delivery progress versus milestones with strong stakeholder management
• Log and track risks and mitigation, identifying project bottlenecks, recommending and implementing solutions
• Work with Engineering teams to ensure that products are tested appropriately and that high standards of product quality are maintained

What makes you a great fit:

• Ability to create delivery plans and manage through to successful completion, with clear reporting into the master plan owned by the Delivery Director
• Strong industry understanding of operational / internal tooling software use‑cases (e.g. customer support systems, ticketing systems), including industry best practices
• First-hand experience of successful launch(es) for a product in the required specialist area, including coordination across Product, Engineering, Operations, Commercial, Risk, suppliers etc
• Strong understanding of Agile product development, including tooling, such as Jira & Confluence
• Proven problem-solver, with an ability to synthesise data and proactively prevent problems from happening
• Own, execute, and coordinate regular delivery governance and agile ceremonies, ensuring a strict level of rigour around delivery execution and effective status reporting
• Ability to independently establish and manage RAID logs as well as a solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures