Specialist Customer Service Advisor (Welfare)

Pertemps; Warwick; Hybrid; GBP 1,000; Full time

Job summary

Pertemps is seeking a Specialist Customer Service Advisor for the Welfare service to provide high-quality support and information to vulnerable residents. This role entails working as a single point of contact, evaluating situations, and offering assistance, while contributing to a customer-focused team. The position is remote with a requirement to attend the office monthly, offering flexibility within a collaborative environment.

Qualifications

• You must have exceptional communication skills and the ability to adapt to your audience.
• You will need to evaluate situations and strive to help those in need.
• Experience in using multiple systems efficiently is essential.

Responsibilities

• Provide accurate information and advice, and initial problem-solving at the first point of contact.
• Work as part of a team to assist vulnerable residents in crisis.

Skills

Exceptional communication skills

Problem solving skills

Adaptability

Maturity

Resilience

Curiosity

Tools

Firmstep

Five9

Microsoft applications

Job description

We are happy to share that we have a position available for a Specialist Customer Service Advisor on the Welfare service. This position will be on a fixed term basis until the 31st March 2026.

Job Title: Specialist Customer Service Advisor (Welfare)
Duration: Temporary until March 2026 (could be ongoing)
Company: Warwickshire County Council
Hours: Monday to Friday - 37 hours a week, 09:00 - 17:00 (16:30 finish on a Friday)
Location: Remote (with a minimum requirement of attending the Bedworth office once a month)
Salary: £14.36 per hour
Start Date: 18th August 2025

What does the job entail?

Their purpose is to provide a high-quality and responsive service, including the provision of accurate information and advice, signposting and initial problem-solving at the first point of contact. They provide county-wide local welfare provision that supports the most vulnerable residents at times of unavoidable crisis when they have no other means of help. You will be working as part of a team as the single point of contact for requests for support, information and advice and services from within the Council and other agencies.

What we are looking for

Along with the attached job description, please consider the below.

• You need to have exceptional communication skills. You will be able to adapt to the person you are speaking to, so they feel listened to and supported. Your maturity and resilience will help you deal with the varying emotions that people may display.
• You will need to be able to evaluate a situation to identify potential risks and recognise when to seek advice. As a caring person you will strive to help people in need.
• Your natural sense of curiosity will drive you to learn more about the diverse ways people can be supported to improve their lives. Your problem solving skills will be put to good use due to the varied nature of the work.
• You will be able to work independently to a high standard, using multiple systems simultaneously, including knowledge of Firmstep, Five9 and Microsoft applications, in order to contribute productively to the team.
• You also need to have the confidence to ask for help if you need it. Someone is always available to support you and recognising when you need appropriate support is a must.

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are:

• High performing
• Collaborative
• Customer focused
• Accountable
• Trustworthy