Specialist: Customer Business Operations

SYSPRO; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in the UK is seeking a Specialist: Customer Business Operations. This role involves optimizing processes and ensuring customer satisfaction. Candidates should possess strong analytical skills and 3-5 years of relevant experience. A hybrid working environment and a competitive rewards package are offered.

Benefits

Competitive rewards package

Hybrid working arrangement

Group Income Protection

Life Assurance

Employee Assistance Program

Qualifications

• Candidates should have a customer-first mindset and a passion for delivering outstanding service.
• Ability to turn data into actionable insights is crucial.
• Experience in an office environment is beneficial.

Responsibilities

• Serve as the primary liaison between customers and internal teams.
• Collaborate cross-functionally to resolve customer issues promptly.
• Own and improve customer onboarding and retention processes.

Skills

High level of numeracy

Excellent communication and stakeholder management abilities

Analytical and problem-solving skills

Highly organized and adaptable

Attention to detail

Education

3 – 5 years of relevant experience

Tools

CRM systems (e.g., Salesforce, HubSpot)

ERP systems

Job description

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Specialist: Customer Business Operations

Client: SYSPRO

Location: United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 24d91d9446a6

Expiry Date: 14.09.2025

Job Description:

The Specialist: Customer Business Operations role is integral to driving operational excellence and ensuring a seamless customer experience. This position serves as a strategic link between customer-facing teams, internal operations, and overarching business objectives. By optimizing processes to be efficient, scalable, and customer-focused, it supports the delivery of high-quality service and sustainable growth.

Application Deadline: December 23, 2025

Department: Revenue Operations

Employment Type: Full Time

Location: UK

Workplace type: Hybrid

Compensation: £30,000 - £40,000 / year

Reporting To: Senior License and Contract Administrator

Key Responsibilities

• Serve as the primary liaison between customers and internal teams to ensure smooth delivery of solutions.
• Follow standard operating procedures (SOPs) to drive efficiency and consistency across the customer lifecycle.
• Collaborate cross-functionally with Sales, Customer Success, Finance, and Product teams to align on goals and resolve customer issues promptly.
• Own and improve customer onboarding, engagement, and renewal processes to maximize satisfaction and retention.
• Maintain and manage customer data.
• Monitor KPIs related to customer operations and report on progress to SVP Revenue Operations.
• Support the rollout of tools and automation to boost efficiency and customer satisfaction.
• Lead or contribute to projects that enhance customer satisfaction, revenue growth, or operational scalability.

Skills, Knowledge, and Expertise

Skills & Knowledge:

• High level of numeracy
• Understanding of basic business processes
• Excellent communication and stakeholder management abilities
• Analytical and problem-solving skills, with the ability to turn data into actionable insights
• Highly organized, adaptable, and able to thrive in a fast-paced environment
• A customer-first mindset and a passion for delivering outstanding service
• Good organization and ability to manage own workload
• Attention to detail

Essential Qualifications:

• 3 – 5 years of relevant experience

Beneficial Qualifications:

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and operational tools
• Previous experience with ERP
• Experience in an office environment

Benefits

• Competitive rewards package
• Hybrid working arrangement
• Group Income Protection
• Life Assurance
• Employee Assistance Program