Specialist, Content & Operations - UK | London, UK

Bitpanda; London; On-site; EUR 40,000 - 80,000; Full time

Job description

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe's safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!

Your mission

As the Content and Operations Specialist for the UK market, you will bridge content creation with operational excellence. By maintaining a deep understanding of local market trends, user behaviours, and Bitpanda's operational needs, you will play a vital role in ensuring smooth communication and execution across teams. You'll act as a liaison between operational hubs, content creators, and the Vienna main hub, supporting decision-making processes and aligning localized strategies with overarching goals.
What you'll do:

• Facilitate communication, strategy alignment, and smooth operational execution between local teams and Vienna's main operational hub.
• Monitor and address operational issues in the UK market, creating knowledge-sharing materials and user-oriented content, and ensuring teams can act locally while aligning with international goals.
• Quickly adapt to agile operational setups in the Crypto-financial ecosystem, identifying gaps between operational teams, local market trends, and user behaviours to support data-driven decision-making.
• Support local managers and cross-functional teams (Customer Support, Marketing, Product) to coordinate market-specific projects and optimize workflows.
• Align operational needs with content strategies, ensuring Helpdesk, internal, and customer-facing materials enhance user experience and support business objectives.

Who you are

• Relevant experience in a hybrid role involving content, operations, or strategy, with a strong understanding of local market dynamics for the UK market.
• Exceptional written and verbal communication skills in English (C1 level or higher), with the ability to bridge communication between local and international teams.
• A fast learner with a strategic mindset, capable of navigating agile operational setups and aligning local market needs with global goals.
• Analytical and detail-oriented, skilled at interpreting data, identifying trends, and proposing actionable solutions.
• Experienced in collaborating with diverse and remote teams across functions (Customer Support, Marketing, Operations) to drive the smooth execution of initiatives.

What's in it for you

• Hybrid-working model with 60-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs and policies shaped by our flexibility-first philosophy*
• Company-wide and team events - both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.