Specialist, Client Service II

BNY; Manchester; On-site; GBP 38,000 - 52,000; Full time

Job summary

BNY is seeking a Specialist II, Client Services for the UK Transfer Agency team in Manchester. You will work with external clients to resolve moderately complex day-to-day issues and ensure requests are executed with high-quality service.

This role emphasizes problem-solving, knowledge of BNY products, and collaboration across geographies. The ideal candidate has a Bachelor’s degree and 3–5 years of client services or operations experience; people management may be required in some regions.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• People management experience may be required in some geographies.

Responsibilities

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Apply intermediate problem solving skills, experience, and judgement to analyze information and deliver high quality service to a specialized client base.
• Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed.
• Monitor client inquiries, resolve non-routine issues, and elevate complex issues to the appropriate team member as needed.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience and recommend process improvements.
• Provide guidance to less experienced team members and may have people management responsibilities in some geographies.
• Support multiple, moderately complex client accounts.

Education

Bachelor’s degree or equivalent

Job description

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist II, Client services to join our UK Transfer Agency team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Apply intermediate problem solving skills, experience, and judgement to analyze information and deliver high quality service to a specialized client base.
• Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed.
• Monitor client inquiries, resolve non-routine issues, and elevate complex issues to the appropriate team member as needed.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience and recommend process improvements.
• Provide guidance to less experienced team members and may have people management responsibilities in some geographies.
• Support multiple, moderately complex client accounts.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• People management experience may be required in some geographies.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.