Specialist Care Manager - 12 months Fixed Term Contract

TN United Kingdom; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Specialist Care Manager for a fixed-term contract in Manchester. This role involves leading a Specialist Care team and supporting vulnerable customers while collaborating with claims handling teams. The position offers flexible working arrangements, allowing you to balance your professional and personal life. If you're passionate about making a difference and possess strong management and communication skills, this is an exciting opportunity to grow your career in a supportive and inclusive environment.

Qualifications

• Experience in handling property insurance claims is essential.
• Proven track record in customer care and management.

Responsibilities

• Mentoring and developing team members in a supportive environment.
• Ensuring compliance with service and quality targets.

Skills

Customer Care

Management Skills

Communication Skills

IT Skills

Organizational Skills

Job description

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Specialist Care Manager - 12 months Fixed Term Contract, Manchester

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Role Overview

We are seeking a dedicated Specialist Care Manager for a fixed-term 12-month contract based in Manchester. This role involves leading our Specialist Care team, supporting customers with vulnerable circumstances, and working alongside claims handling teams across multiple product lines. The position offers flexible working arrangements, including attending the office one or two days per week.

Key Responsibilities

• Mentoring, training, and developing team members
• Supporting complex customer and claim cases
• Ensuring team targets for service, quality, and technical reporting are met
• Promoting customer care, especially for vulnerable customers, aligned with the Consumer Duty Act 2023
• Achieving financial targets and influencing financial outcomes
• Conducting performance reviews and maintaining compliance with processes
• Building relationships with internal and external stakeholders
• Providing dedicated support to vulnerable customers and maintaining high contact standards

Essential Requirements

• Experience handling property insurance claims
• Proven customer care experience
• Strong management and leadership skills
• Excellent communication skills, both written and verbal
• Competent IT skills and ability to maintain electronic files
• Strong organizational skills and workload prioritization

We offer comprehensive training and support to help you succeed in this role.