Specialist Business Support Officer - Adults

Wirral Council; Wirral; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

LGPS pension enrollment

Life cover

Ill-health protection

Flexible working

Hybrid working

Family-friendly employment initiatives

Annual leave 28 days

Job summary

Wirral Council is seeking a Specialist Business Support Officer - Adults to provide high-quality administrative support within the Adults services. You will respond to emails, take minutes, manage mailboxes, and handle procurement while acting as the main telephone contact for the team.

The role operates on a hybrid model with 36 hours per week and a permanent contract. You will need strong organisation, confidentiality and teamwork skills to support service delivery and outcomes.

Qualifications

• High-quality administrative support experience.
• Effective communication and interpersonal skills.
• Flexible approach and ability to prioritise workloads.
• Commitment to confidentiality and professional standards.

Responsibilities

• Answer emails and manage mailboxes; respond to enquiries.
• Take minutes and prepare formal notes.
• Coordinate procurement of goods and services.
• Distribute information to stakeholders and liaise with professionals.
• Be the main point of contact on the telephone for the team.

Skills

Administrative skills

Minute taking

Procurement

Communication

Email management

Organisational skills

Tools

MS Office

Job description

Specialist Business Support Officer - Adults

• Employer: Wirral Council
• Salary: £27,709 to £29,071 plus benefits
• Location: Wirral, Mallory, 2 Alice Ker Square, Hybrid Working
• Contract: Permanent
• Working Pattern: Flexible Hours/Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 08/11/2026 at 23:59
• Reference: AH&SC/26/347499

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values - ambitious, professional, resident‑focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can “be the best we can be”. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

About the Role:

We are a supportive, competent and caring team. We aim to provide high-quality administrative support services to our colleagues.

The role will include responding to e-mails, minute taking, managing mailboxes, procurement of goods and services and sending out information. You will be the main point of contact on the telephone, liaising with a range of professionals, outside agencies and the public.

The successful applicants will be working to our hybrid model supporting the needs of the service.

About the Candidate:

You will have effective communication and interpersonal skills, together with the ability to deal with challenging behaviour. A strong commitment to team working and innovative delivery of excellent standards of work is required.

You should have a flexible approach, able to build effective working relationships and work as part of a team. You must be organised, understand the importance of confidentiality, pay attention to detail and be able to prioritise workload to meet deadlines.

For an informal discussion please contact Jenny Stenhouse, Team Manager on 0151 666 4653

We welcome applications from all suitably qualified candidates. For this vacancy, candidates must have an existing right to work in the UK before commencing employment. Skilled Worker visa sponsorship is not available for this post.Eligibility to work in the UK will be verified in the final stages of the selection process.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on [e-mail] or contact 0151 644 4500 or 0151 652 4349.

If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [e-mail]

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

We have a range of staff benefits including

• staff discounts
• enrolment into the local government pension scheme (an excellent defined benefit scheme)
• immediate life cover
• ill-health protection
• strong flexible working approach
• hybrid working
• family-friendly employment initiatives
• annual leave package starting with 28 days leave plus public holidays

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier‑free and as accessible as possible please contact [e-mail]

In accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CV’s from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role.