Specialised Credit Management Advisor

Hays; Redhill; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Specialised Credit Management Advisor to enhance their team in Redhill. This role focuses on managing vulnerable customers and ensuring compliance with regulatory standards while overseeing debt management accounts. You will play a key role in improving service efficiency and supporting customers in financial distress. The company offers a competitive salary, healthcare benefits, and the flexibility of hybrid working arrangements. If you're passionate about making a difference in customer financial wellbeing, this opportunity is perfect for you.

Benefits

Healthcare

Competitive pension

Flexible hours

Hybrid working

Qualifications

• Experience in managing vulnerable customer databases and ensuring compliance.
• Strong understanding of debt management processes and customer financial capabilities.

Responsibilities

• Manage the Vulnerable Customer database and ensure compliance with guidelines.
• Oversee debt management accounts and maintain performance reporting.

Skills

Debt Management

Customer Support

Regulatory Compliance

Performance Reporting

Job description

Your new company
One of our clients in Redhill is looking for a Specialised Credit Management Advisor to join the team.

Your new role

• Manage the Vulnerable Customer database, ensuring compliance with company procedures, guidelines, and regulatory requirements
• Oversee debt management accounts, ensuring fair and reasonable arrangements that align with customer financial capability and do not increase debt burden.
• Maintain performance reporting and identify improvements within the process, recommending changes to enhance service and operational efficiency.
• Handle all aspects of specialised debt management, including supporting vulnerable customers, monitoring compliance, and upholding company policies and quality standards.

What you'll get in return
In return, you will be offered healthcare, a competitive pension and salary, hybrid working and flexible hours when required.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #4684727 - Kitty Ford