Special Projects Associate

Cornerstone VC; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Healthtech-1 is seeking a Customer Success professional to sit at the center of product adoption, customer growth, and operational execution, owning the most critical stage of the customer journey and turning early traction into long-term success.

You will partner across product and support to ensure seamless onboarding, adoption, and ongoing value delivery for NHS-focused healthcare solutions. This role offers a unique chance to shape how patients access care through technology.

Responsibilities

• This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success.

Job description

We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London. We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe.

Our Principles

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

1. Care deeply
2. Work hard
3. Be your word
4. Trust in radical truth and transparency
5. Do your life's best work
6. Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

The role

This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success.