Special Events Executive

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A growing hotel group in London seeks a Meetings & Events Executive to support hotel operations by efficiently handling customer enquiries. The ideal candidate will have a dynamic personality and a proactive approach, aiming to develop strong client relationships and excellent customer service. The role offers various perks including special rates on hotel rooms, recognition schemes, and ongoing training programs.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals at work

Talent referral bonuses

Pension Scheme and Life Assurance

Ongoing training programmes

Qualifications

• Passion for hospitality and customer service.
• Ability to produce proposals and prepare contracts.
• Collaborate with operational teams effectively.

Responsibilities

• Handle all M&E customer enquiries efficiently.
• Develop strong client relationships to enhance business opportunities.
• Gather client feedback to encourage repeat business.

Skills

Dynamic personality

Proactive approach

Excellent customer service

Client relationship management

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Meetings & Events (M&E) Executive, you’ll play a key role in supporting our hotels by efficiently handling all M&E customer enquiries. This busy role requires a dynamic personality and a proactive approach.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe, perfect for your city breaks
• Company-wide recognition scheme with vouchers for high street shops
• Meals at work
• Talent referral scheme with bonuses for successful recommendations
• Regular celebrations like Thank You Week and our annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training programmes with clear career progression paths

If you’re our ideal M&E Executive, you will:

• Be yourself!
• Produce proposals for all M&E enquiries aligned with customer requests
• Develop strong client relationships to increase enquiries and business opportunities
• Collaborate with operational teams across your hotel cluster to ensure details are captured accurately
• Gather and act on client feedback to encourage repeat business
• Prepare contracts and issue invoices to customers
• Have a genuine passion for hospitality and delivering excellent customer service

Why join us?

We support our colleagues as much as our guests. Joining Leonardo means becoming part of our vibrant community, with access to top-notch L&D programmes, practical training, and clear opportunities for advancement.

Our Story

With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe. We manage more than 55 hotels in the UK & Ireland, and as one of the fastest-growing hotel groups, we have ambitious expansion plans. There’s never been a more exciting time to join us!