Spatisserie Waiter/Waitress

Philema Hospitality Management Enterprise; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Philema Hospitality Management Enterprise is seeking enthusiastic hospitality staff to join their team at a 5-star manor house, renowned for its exceptional service and Michelin Star restaurant. The role includes a competitive starting wage and excellent employee benefits, focusing on guest experience and teamwork in a vibrant setting.

Benefits

Tronc / Service charge (Food & Beverage Departments only)

Complimentary off-peak gym & spa membership

20% discount on spa treatments

25% discount on food & beverage

50% discount on stays

Friends & Family rates across the group

Access to wellness programs

Length of Service rewards

Qualifications

• Experience in a similar role within a hospitality environment is preferred.
• Ability to handle complaints and work under pressure.
• Knowledge of health and safety protocols is beneficial.

Responsibilities

• Ensure guests receive a warm welcome and exceptional hospitality.
• Collaborate with management to maximize sales and achieve targets.
• Maintain high standards of cleanliness and compliance with policies.

Skills

Customer Service

Hospitality

Communication

Teamwork

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b8ab7527f3df

Job Views:

2

Posted:

07.07.2025

Expiry Date:

21.08.2025

Job Description:

Do you like the idea of working in a 5-star, 16th-century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such history, beauty, and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.

Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, and Àclèaf - our four rosette, Michelin Star restaurant.

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour. On successful completion of probation, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities:

To ensure all our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – aiming to provide an unforgettable experience.

• Minimize and handle complaints professionally in accordance with our policies.
• Work in line with company policies and manuals.
• Collaborate with the Food and Beverage Manager & Supervisor to maximize sales performance and achieve targets.
• Ensure effective control of stock and staff costs in the absence of the Restaurant Managers & Supervisors.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks quickly and efficiently, meeting five-star standards.
• Stay updated with current promotions and new products.
• Make guests aware of offers on our food and drink range.
• Assist in setting up functions and events according to procedures.
• Maintain exemplary billing systems and ensure all payments are collected in accordance with company policy, with accurate accounting and processing of all reception sales.
• Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence.
• Maintain good working relationships with all departments and communicate effectively throughout the hotel.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.