Spatisserie Supervisor

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Philema Hospitality Management Enterprise

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

997ec9afd24f

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Do you like the idea of working in a 5-star, 16th-century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such history, beauty, and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.

Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, as well as Àclèaf - our four-rosette Michelin Star restaurant.

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience.

• Minimize and handle complaints professionally in accordance with our policies.
• Supervise the restaurant breakfast team in line with company policies and manuals.
• Work with the Restaurant Manager to maximize sales performance and achieve sales targets.
• Ensure effective control of stock and staff costs in the Restaurant Manager's absence.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks quickly and efficiently, meeting our five-star standards.
• Keep up to date with current promotions and new products.
• Make guests aware of offers on our food and drink range.
• Assist in any function or event setups in accordance with procedures.
• Maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, ensuring accurate accounting and processing of all reception sales.
• Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence in accordance with company policy.
• Maintain good working relationships with all departments and communicate effectively throughout the hotel.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.