Spares Coordinator

BlackBerry Inc.; Aberdeen City; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave plus bank holiday

Competitive contributory pension

Life assurance

Flexible benefits scheme

Internal mobility opportunities

Employee Assistance Programme

Employee referral scheme

Job summary

ABB in Aberdeen is seeking a Spares Coordinator to support service sales with spare parts inquiries and coordinate the entire customer supply process, from quotation to delivery.

Based in Aberdeen with hybrid work, you will manage orders, shipments, invoicing, and ERP master data, ensuring on-time delivery, accuracy, and high customer satisfaction. The role requires experience in customer service or end-to-end order management, strong IT skills (Word, Excel, PDF), and SAP knowledge.

Qualifications

• Experience in a customer service or end-to-end order management environment.
• A collaborative team player with a flexible and adaptable approach to work.
• Self-motivated and proactive, with the ability to manage and prioritise workloads effectively to meet customer and business requirements.
• Passionate about delivering exceptional customer service and building positive customer relationships.
• Strong IT skills, including proficiency in Microsoft Office applications such as Word, Excel, and PDF tools.
• Experience using SAP for Sales Order Processing and Purchasing activities.
• Proven ability to plan, organise and manage multiple tasks both independently and as part of a wider team.
• Excellent attention to detail, ensuring a consistently high level of accuracy and quality in all aspects of work.

Responsibilities

• Preparing quotations in line with procedures and global policies.
• Accurately entering customer orders and process purchase orders, ensuring compliance with quotations, FCM, delivery dates, customer requirements, and COTD targets.
• Managing delivery and export documentation, including shipment coordination, tagging, packing, certificates of origin, and compliance with customer and import/export requirements.
• Maintaining ERP master data in line with global reporting and import/export requirements.
• Supporting inventory management, goods movements, and replenishment activities for Caspian locations.
• Invoicing delivered orders in a timely manner through customer portals, resolve unmatched and disputed invoices, and support collection of overdue payments.
• Managing repairs, service and spares orders, including the RMA process with factories, and reviewing backlog reports monthly to ensure invoicing is complete.
• Providing wider team support with imports, expediting, purchasing activities, and shipment coordination as required.

Skills

Customer service

End-to-end order management

Attention to detail

Strong IT skills

Communication skills

Tools

SAP

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Support Services Manager __ Working as part of a team in our Aberdeen facility, the Spares Coordinator supports service sales with spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

• Preparing quotations in line with procedures and global policies.
• Accurately entering customer orders and process purchase orders, ensuring compliance with quotations, FCM, delivery dates, customer requirements, and COTD targets.
• Managing delivery and export documentation, including shipment coordination, tagging, packing, certificates of origin, and compliance with customer and import/export requirements.
• Maintaining ERP master data in line with global reporting and import/export requirements.
• Supporting inventory management, goods movements, and replenishment activities for Caspian locations.
• Invoicing delivered orders in a timely manner through customer portals, resolve unmatched and disputed invoices, and support collection of overdue payments.
• Managing repairs, service and spares orders, including the RMA process with factories, and reviewing backlog reports monthly to ensure invoicing is complete.
• Providing wider team support with imports, expediting, purchasing activities, and shipment coordination as required.

Work model: hybrid from our Aberdeen location {#LI-hybrid}

Qualifications for the Role

Experience in a customer service or end-to-end order management environment, with excellent communication and listening skills. A collaborative team player with a flexible and adaptable approach to work. Self‑motivated and proactive, with the ability to manage and prioritise workloads effectively to meet customer and business requirements. Passionate about delivering exceptional customer service and building positive customer relationships. Strong IT skills, including proficiency in Microsoft Office applications such as Word, Excel, and PDF tools. Experience using SAP for Sales Order Processing and Purchasing activities. Proven ability to plan, organise and manage multiple tasks both independently and as part of a wider team. Excellent attention to detail, ensuring a consistently high level of accuracy and quality in all aspects of work.

Benefits

• Competitive salary 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme

For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalise and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonise. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Run What Runs the World. #RunwithABB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.