Spares Co-ordinator (French Speaking)

Ishida Europe Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the aftersales sector is seeking a dedicated individual to coordinate quotations and sales for spare parts. The role involves managing customer communications, processing orders, and promoting spare parts sales. The ideal candidate will possess strong administration and communication skills, along with fluency in French. Join a dynamic team and contribute to enhancing customer satisfaction and sales performance.

Qualifications

• Excellent administration skills and IT literacy required.
• Fluent in French and strong communication skills essential.

Responsibilities

• Manage phone calls and emails from customers.
• Prepare and process sales quotations and orders.
• Provide quality customer service and handle enquiries.

Skills

Fluent in French

Administration skills

IT literacy

Team collaboration

Communication skills

Job description

Apply now Job no: 495062
Work type: Full time
Location: Woodgate, Birmingham, United Kingdom
Categories: Aftersales

Main Purpose of the role

Coordination for quotations and sales within aftersales relating to spare parts, spares kits & recommended spares.

Primary Responsibilities

• Manage frequent phone calls and emails from customers
• Prepare, monitor, and process sales quotations and orders for spare parts, recommended spares, and kits
• Monitor and progress all outstanding customer enquiries with purchasing, engineering, production, affiliates, and Ishida Japan
• Update outstanding spares orders on the ERP system daily
• Raise and receipt purchase orders for spares and transport
• Liaise with customers regarding spares issues
• Communicate deadlines and goals effectively
• Administer the new iCare website and promote its use
• Plan and organise promotions to increase spare parts sales
• Visit customers if required
• Provide quality customer service and handle enquiries efficiently

Skills and Qualifications

Fluent in French, excellent administration skills, forward planning abilities, IT literacy, and team collaboration skills. A positive attitude with good communication and interpersonal skills is essential. Ability to deliver results, meet customer expectations, and adapt to change is required.

Advertised: 16 May 2025 GMT Daylight Time