Spares Administrator

Rheinmetall; West of England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Rheinmetall UK is seeking a proactive Administrator to join the Spares Team within Supply Chain. The role focuses on coordinating customer orders, monitoring OTIF, stock releases, and invoicing, in a fast-paced environment.

You will build strong relationships with customers and suppliers, use Excel and SAP to prepare work packs, support continuous improvement, and lead on demand escalations with bi-weekly delivery planning.

Qualifications

• Experience in defence or logistics environments.
• Proficiency with SAP or similar MRP system.
• Excellent organisational skills and high attention to detail.
• Strong interpersonal and communication skills across internal and external stakeholders.

Responsibilities

• Coordinate and administer customer orders to meet OTIF commitments.
• Raise customer demands, monitor stock, and progress orders to invoicing.
• Manage relationships with customers and suppliers to promote confidence in the supply chain.
• Create and maintain work packs using MS Excel and SAP; upskill as systems change.
• Lead on customer demand escalations and bi-weekly delivery planning.
• Investigate and resolve quality issues affecting parts supply to reduce escapes.
• Support continuous improvement initiatives and share best practices.

Skills

Defence logistics

MS Excel

SAP

Attention to detail

Communication skills

Tools

MRP systems

Job description

Ref.-Nr.: UK00939Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition PurposeWe are seeking a proactive and highly organised Administrator to join our dynamic Spares Team within the Supply Chain team. This role is ideal for someone who thrives in a fast-paced environment, can work independently or collaboratively, and is driven to deliver operational excellence and continuous improvement delivering value to the customer.Key Responsibilities:Coordinate & administrate customer orders in order to meet contractual requirements of On Target In Full (OTIF), in order to exceed Key Performance Indicator (KPI) targets. Tasks range from raising customer demands, monitoring & releasing of stock through to full closure of order and invoicingActively managing customer & supplier relationships; fostering excellent working relationships so enhancing and promoting confidence in the RMMV-UK Supply Chain.Creating and maintaining packages of work, in response to customer orders, using the RMMV-UK toolset (principally MS Excel and SAP); undergo training in order to upskill to keep pace with changes to systems and processesSupport and embrace a culture of continuous learning and development – actively look for opportunities to improve the way of working and respectfully challenging the normLead on customer demand escalations and communicate route to delivery plans on a bi-weekly basisLiaise with colleagues in the wider RMMV (UK and EU) team on a regular basis sharing best practice, identifying opportunities for procedural improvement and providing materiel advice as required.Resolve, track & monitor quality issues affecting the supply of parts to the customer to reduce quality escapesUndertake any other reasonable tasks as may be requiredDesirable Behaviours:A can-do attitude with a willingness to learn new systems and processes.A self driven attitude to in improve workflow efficiencies or customer-facing service outcomes.Ability to build strong working relationships with internal teams, including commercial and engineering functions, as well as external stakeholders such as suppliers and the UK MoD.Strong interpersonal skills and a team-first mind-set.WHAT QUALIFICATIONS YOU SHOULD HAVEKey Competencies:Experience of working within defence and or logisticsExperience with SAP or similar MRP systemOutstanding organisational skills and attention-to-detailConfident and professional when dealing with the resolution of supplier issuesSkilled using MS Excel, SAPExcellent interpersonal and customer service skills,Proven track record in a continuous improvement environmentCommunication: Excellent verbal and written communication skills to effectively interact with diverse stakeholders: and be able to communicate with all levels of management and staff on day-to-day activities.Teamwork: Promote collaboration and facilitate teamwork across the organisation, within the Supply Chain team and external stakeholders.