Spanish Speaking Sales Consultant

AXA UK; United Kingdom; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

AXA UK in Tunbridge Wells is seeking a bilingual Direct Sales Consultant (Spanish-speaking) for a full-time, permanent role. The position offers Monday to Friday, 8am–5pm hours with a hybrid pattern, requiring at least two days in the office and three remote days starting December 2026.

You will build relationships by understanding client needs, explaining healthcare options clearly, and delivering excellent service in a non-advisory environment.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Experience in a telephone-based customer service role is essential.
• Ability to translate complex information clearly and simply while following a guide.
• Customer-focused with empathy and strong rapport-building.
• Open to regular coaching and feedback from management.
• Motivated, resilient and detail-oriented to meet deadlines in a fast-paced environment.
• Experience navigating multiple IT applications alongside MS Office.

Responsibilities

• Engage with customers by phone and convert inquiries into sales in International Private Healthcare Insurance.
• Understand needs and offer tailored cover options to protect future health in a non-advisory environment.
• Explain complex product information clearly and empathetically to clients.
• Build rapport and trust to enhance customer experience.
• Collaborate in a supportive, team-oriented environment.

Skills

Bilingual Spanish-English

Telephone-based CS

Tools

MS Office

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health International offers global healthcare support and protection to individuals and businesses in over 200 countries, backed by more than 55 years of experience through its international hubs.

Job overview:

AXA Health International is seeking a motivated, bilingual Spanish-speaking Direct Sales Consultant to join our friendly non-advisory sales team in Tunbridge Wells. This full-time, permanent role is Monday to Friday, 8am to 5pm, with no evenings or weekends — perfect for those seeking regular hours and better work-life balance. You'll build great relationships by understanding what clients need, explaining healthcare choices clearly, and providing excellent service. The role offers a £28,000 basic salary, a £1,250 language allowance, and uncapped bonuses, with agents averaging around £1,000 in monthly bonuses after one year. Full training is provided to support your success.

Key responsibilities:

• Engaging with customers on the phone who have expressed interest in International Private Healthcare Insurance and converting these enquiries into sales.
• Listening carefully to understand customers’ needs and motivators, providing tailored cover options to protect their future health in an non advisory environment.
• Communicating complex product information clearly and empathetically, handling sensitive conversations with care.
• Building rapport and trust with customers to enhance their experience.
• Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week away from home, moving three days a week from 1st December 2026. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

You’ll work full-time, 37.5 hours per week, Monday to Friday, with shifts scheduled between 8am and 5pm. No evenings or weekends.

Induction & training:

When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. Training starts with a four-week programme and after this you’ll join one of our sales teams where you’ll receive one-to-one coaching sessions, role play and live listening. Our sessions will help to motivate and inspire you as well as support you with your sales techniques.

At AXA Health International, we flourish on a supportive working environment, on open and honest conversations and on regular coaching and development. You will be constantly supported in your role, looking for ways to improve and progress, and to make the most of your skillset.

Your skills & experience:

• Fluent in both spoken and written Spanish and English.
• Experience working in a telephone-based customer service role is essential.
• Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
• Customer focused, with the ability to show empathy and build rapport, listening and assessing situations quickly whilst conducting yourself in a professional manner.
• Receptive to regular coaching and feedback given by your managers, taking accountability for your own self-development.
• Motivated, resilient and ambitious with a determination to succeed.
• Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment.
• Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office.

The initial stage of the interview process is a virtual exploratory call to discuss your skills and experience. If you are successful, the next step will be an in-person, competency-based interview, which will include a telephone role play.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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