Spanish-speaking Consumer Relations Representative (5 months FTC)

Deckers Brands; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading footwear and apparel company is seeking a Spanish-speaking Consumer Relations Representative in London. You will provide excellent customer service via various channels and act as an advocate for several brands. Fluency in Spanish and English is required, along with a passion for customer service. The role offers a hybrid working environment with competitive benefits including holidays and development programs.

Benefits

27 days of holiday plus bank holidays

Discounts and perks

Development programs

Qualifications

• Fluency in both Spanish and English, written and oral.
• Previous customer service experience is a plus.
• Interest in fashion and apparel industry.

Responsibilities

• Provide excellent customer service across all contact points.
• Serve as a market specialist, advising on current trends.
• Collaborate with the Customer Resolution team.

Skills

Fluency in Spanish and English

Customer service skills

Excellent communication

Job description

Spanish-speaking Consumer Relations Representative (5 months FTC)

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Remote type: Hybrid | Location: London, England, United Kingdom | Full time | Posted on: Yesterday | End Date: August 15, 2025 (12 days left to apply) | Job Requisition ID: 18903

Overview

At Deckers Brands, we value authenticity, diversity, and inclusion. We strive to create an environment where every employee feels valued and supported, enabling us to deliver exceptional results and make a positive impact on communities.

The Role

As a Consumer Relations Representative, you will provide seamless customer service to our brands: HOKA, UGG, Teva. You will communicate with customers via phone, email, web chat, and social media, acting as an advocate for our brands. This role requires fluency in both Spanish and English, written and oral.

Your Responsibilities

1. Provide excellent customer service across all contact points, ensuring seamless communication.
2. Serve as a market specialist, advising on current trends and local knowledge.
3. Collaborate with the Customer Resolution team to ensure order fulfillment.
4. Analyze consumer feedback to improve processes and enhance the customer experience.
5. Participate in consumer experience projects across the business.
6. Promote teamwork and support colleagues to foster a collaborative environment.

Who You Are

1. Adaptable and a team player.
2. Excellent communicator and collaborator.
3. Self-starter with passion and enthusiasm.
4. Proactive problem solver with a customer-centric mindset.
5. Detail-oriented with the ability to resolve queries via phone, email, or chat.

Preferred Qualifications

1. Previous customer service experience is a plus.
2. Interest in fashion and apparel industry.
3. Availability to start by September 8, 2025.
4. Fluency in Spanish and English, both written and oral.

Benefits

• 27 days of holiday per year plus bank holidays, with options for half-day Fridays.
• Discounts, perks, volunteering opportunities.
• Development programs, including global mentorship.
• Hybrid and flexible working environment.

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive workplace where all employees can thrive regardless of race, color, religion, sex, sexual orientation, gender identity, or other characteristics.

About Us

Deckers Brands is more than just a footwear company. We are about opportunity, growth, and making a positive impact. We believe our success begins with our people, who are adventurous, spirited, and ready for new challenges. We want everyone at Deckers to thrive and reach their full potential.