Spanish-speaking Consumer Relations Representative (5 months FTC)

Sportyjob; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global footwear and apparel company is seeking a Spanish-speaking Consumer Relations Representative to provide proactive customer service across brands including HOKA and UGG. The ideal candidate will be fluent in both Spanish and English, possess strong problem-solving skills, and be a team player. The role offers a hybrid working environment with 27 days of holidays per year, plus additional perks.

Benefits

27 days of holidays plus bank holidays

Discounts and perks

Growth opportunities and mentorship

Hybrid working environment

Qualifications

• Experience in a customer service role is a plus.
• Interest in fashion and the brands is desirable.
• Availability to start on 8 September 2025.

Responsibilities

• Provide excellent customer service at all contact points.
• Advise on trends and local knowledge as a country specialist.
• Ensure order fulfillment by collaborating closely with the Customer Resolution team.
• Analyze consumer feedback for process improvements.
• Engage in consumer experience projects with the business.

Skills

Customer service orientation

Fluent in Spanish

Fluent in English

Problem-solving

Teamwork

Detail-oriented

Job description

Spanish-speaking Consumer Relations Representative (5 months FTC)

At Deckers Brands, every employee can bring their authentic self, be valued and supported, as a whole person, at work and beyond. Our commitment is to deliver exceptional results, create an inclusive workplace, and positively impact communities and the world around us.

The Role:

As the Consumer Relations Representative, you will provide seamless customer service to our customers across brands: HOKA, UGG, Teva.

We seek friendly and courteous team members to act as advocates for our brands when communicating with consumers via telephone, email, web chat, and social media.

This is a multi-lingual role requiring written and oral fluency in Spanish and English.

Your Impact:

• Provide excellent, proactive customer service at all contact points, ensuring seamless communication via telephone, email, web chat, and social media.
• Act as a country specialist for your market, advising on current trends and local knowledge.
• Collaborate closely with the Customer Resolution team to ensure order fulfillment.
• Analyze consumer feedback to cultivate process improvements for a better consumer experience.
• Engage in consumer experience projects with the wider business.
• Promote team spirit by demonstrating teamwork and supporting colleagues.

Come as You Are:

We celebrate diversity and are committed to an inclusive, equitable workplace where all employees can be authentic. Bringing different perspectives makes us stronger and better together.

Who You Are:

• An adaptable individual and a team player.
• An excellent communicator and collaborator across stakeholders.
• A self-starter with passion, enthusiasm, and focus.
• A proactive problem solver with a customer-centric mindset.
• Detail-oriented and capable of resolving queries via phone, email, or online chat.

We Would Love to Hear from People with:

• Previous experience in a customer service role is a plus.
• An interest in fashion and our brands.
• Availability to start on 8 September 2025.
• Fluency in Spanish and English, both written and oral.

What We Will Give You:

• 27 days of holidays per year plus bank holidays and some time off, including half-day Fridays when work is complete.
• Extras, discounts, perks, and volunteering opportunities.
• Growth and development opportunities, including a Global Mentorship Program.
• Hybrid and flexible working environment.

Equal Employment Opportunity: We value diversity and are committed to an inclusive environment. We welcome applicants of all backgrounds, identities, and abilities.

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