Spanish and Italian Speaking Customer Service Specialist

The Language Business; London; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading company in global luxury goods is seeking a Spanish and Italian Speaking Customer Service Specialist to join their international team. The role includes managing customer orders and providing excellent support in a hybrid work environment. Successful candidates will have strong language skills and customer service experience, ensuring efficient communication with clients and partners.

Qualifications

• Fluent in Spanish, good level of Italian and English required.
• Previous experience in customer service or sales support essential.
• Excellent verbal and written communication skills.

Responsibilities

• Manage customer product orders and handle client queries.
• Coordinate with agents, distributors, and B2B clients.
• Oversee export operations in assigned territories.

Skills

Fluent Spanish

Strong Italian

Strong English

Communication

Customer Service

Job description

Spanish and Italian Speaking Customer Service Specialist

Languages Required:
Fluent Spanish (essential), good level of Italian and English

Location:
London (Zone 2) – Hybrid role (office days: Tuesday, Wednesday, Thursday)

Salary:
£32,000 - £35,000 per annum (depending on experience) + benefits

Company Overview:

Join a world-leading exporter of some of the most recognised global luxury brands. This is an exciting opportunity to work in a small, international and friendly team, providing B2B customer support across multiple regions.

Key Responsibilities:

• Place and manage customer product orders
• Respond to client queries and find effective resolutions
• Communicate and coordinate with agents, distributors, and B2B clients
• Handle and resolve customer complaints
• Work with couriers and freight companies to ensure delivery efficiency
• Oversee export operations in assigned territories
• Support the Export Sales Team with admin and logistics

Candidate Requirements:

• Fluent in Spanish with strong Italian and English language skills
• Previous experience in customer service, sales support, or administration
• Excellent verbal and written communication
• Ability to prioritise, manage pressure, and meet deadlines

Working Hours:
Monday to Friday, 9:00 AM – 5:00 PM

Contact:
Lisa Grimes