Spa & Wellness Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local wellness spa is looking for a Spa Receptionist to be the first point of contact for guests. Responsibilities include managing bookings, providing information, and ensuring a memorable experience. Ideal candidates should have excellent customer service skills, be flexible with shifts, and communicate fluently in English. Benefits include competitive pay, training opportunities, and discounts.

Benefits

Competitive pay

Paid holidays

Staff tips

Discounts at Brend establishments

Free shuttle service

Meals on duty

Qualifications

• Excellent customer service skills with a warm yet professional demeanor.
• Flexibility to work various shifts, including weekends and bank holidays.
• Fluent English speaking.

Responsibilities

• Provide friendly, efficient care and build rapport with guests.
• Ensure accurate guest bookings and deal with queries efficiently.
• Maintain cleanliness and safety protocols in the spa.

Skills

Customer service skills

Strong communication skills

Problem-solving

Flexibility

Attention to detail

Job description

Deadline to apply: 28th August 2025

As a Spa Receptionist, you will be the first point of contact for Source Spa & Wellness, welcoming guests on arrival and taking care of them during their stay in the spa. You will proactively assist with enquiries and ensure a first-class spa and wellbeing experience, making every customer journey serene and memorable.

As part of the Brend Collections, you will receive a competitive pay rate, opportunities for progression, ongoing training, staff tips, discounts, and paid holidays. Flexible shifts, including early mornings, evenings, and weekends, are available. This is a great opportunity to work for a reputable local company renowned for exceptional service in North Devon, with stunning ocean views.

What will I be doing?

In this role, you will ensure all guest needs are met, demonstrating genuine interest in their wellbeing. Your responsibilities include:

1. Providing friendly, efficient care and building rapport with guests.
2. Offering spa tours upon arrival.
3. Ensuring accurate guest bookings.
4. Dealing with guest queries via phone, online, and face-to-face.
5. Maintaining knowledge of products and treatments (training provided).
6. Achieving sales targets and identifying sales opportunities.
7. Carrying out reception procedures, including opening/closing the spa.
8. Serving drinks and liaising with Spa Therapists to ensure smooth treatment flow.
9. Maintaining equipment and reporting faults.
10. Managing guest database and assisting in marketing efforts.
11. Handling administrative tasks such as filing, banking, and stocktaking.
12. Ensuring confidentiality and safety protocols are followed.
13. Maintaining cleanliness and replenishing amenities in public areas.
14. Assisting with other duties like laundry and housekeeping as needed.

What are we looking for?

We seek a candidate with excellent customer service skills, a warm yet professional demeanor, and the ability to connect with guests. Key qualities include:

1. Flexibility to work various shifts, including weekends and bank holidays.
2. Attention to detail and strong communication skills.
3. Fluent English speaking.
4. Problem-solving and adaptability.
5. Team spirit, positive attitude, and professionalism.
6. Good time management and organizational skills.
7. Experience in a similar role, preferably in a luxury spa environment, is desirable but not essential.

What’s in it for me?

Benefits include competitive pay, paid holidays, staff tips, discounts at Brend establishments, discounted treatments, free shuttle service, free parking, meals on duty, and breathtaking views of Saunton Sands and the Atlantic Ocean. Brend Collections supports staff development and offers opportunities for career growth.

What is it like to work for Brend Hotels?

Brend Collections is a family-run business with over fifty years of hospitality excellence in the West Country. We are passionate about exceeding customer expectations and value our team members, who are central to our success.