Spa & Wellness Manager

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury hotel in London is seeking a Spa & Wellness Manager to oversee operations and enhance the guest experience. This role involves managing the Spa facilities, leading a team, and ensuring high service standards consistent with The Peninsula's esteemed reputation. Candidates should possess previous experience in a luxury environment with strong leadership skills.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Previous experience in a similar role in a luxury hotel environment.
• Strong leadership skills with a focus on guest experience and service recovery.
• Ability to effectively communicate and manage team operations.

Responsibilities

• Oversee daily operations of the Spa & Wellness facilities.
• Monitor service standards and manage guest feedback.
• Ensure cleanliness and maintenance of spa facilities.

Skills

Leadership

Guest satisfaction

Attention to detail

Proactive

Job description

The Peninsula London is excited to announce we are seeking a Spa & Wellness Manager. Working closely with our Director of Spa & Wellness, this role will be responsible for the overall day to day operations of the Spa & Wellness Centre, with a focus on guests experience.

A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre will offer an array of therapies – both ancient and modern – for optimising and beauty. The facility includes seven private rooms where guests can receive massages, face and body treatments, and balancing rituals incorporating Ayurvedic aromatherapy. There are also separate steam rooms and saunas for men and women, and relaxation lounges with heated chaises.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Take overall site responsibility for daily operational issues within the Spa and wellness facilities including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
• Monitor standards of service and client satisfaction taking necessary action to ensure Brand and Group standards are maintained. Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles and a focus on Life Lived Best Operating Principles.
• Is responsible for managing and ensuring the impeccable maintenance and cleanliness of spa facilities. Ensure completion of daily checklists and hourly walkthroughs and routine preventative maintenance. Delegate and supervise the completion of all maintenance improvements. Recommend improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness.

General requirements

• Previous experience in a similar role, within a luxury, hotel environment or similar.
• Working knowledge and responsibility for financial and operational performance of a multi-functional spa, including experience in Spa Marketing and Sales implementation.
• Ability to communicate effectively with the team, management and guests. Strong leadership, respectful, supportive and driven.
• Passionate (quality, guest, attention to detail) Pro-active, Self-Motivated

We are delighted to receive your CV and will liaise with suitable candidates directly.

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