Spa Treatment Supervisor

Apex Hotels; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality group in Edinburgh is seeking a Spa Treatment Supervisor to oversee the treatment area, ensure exceptional guest experiences, and develop team members. The ideal candidate has relevant beauty qualifications and experience in a spa setting, demonstrating excellent customer service and attention to detail. Competitive pay and a range of employee benefits are offered.

Benefits

29 days holiday

Employee events and celebrations

Gym access

Employee discounts

Referral bonus

Qualifications

• Experience in a Spa or wellness setting is essential.
• Ability to deliver excellent standards.
• Passion for luxury spa products.

Responsibilities

• Ensure high-quality treatments and guest service.
• Coach and develop team members.
• Maintain cleanliness and standards in the treatment area.
• Maximise revenue through upselling.

Skills

Customer service

Attention to detail

Team development

Multi-tasking

Initiative

Education

HNC or HND qualification in beauty

Job description

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Spa Treatment Supervisor in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to this key role and being yourself whilst working as part of the Spa Department, as we believe it is our personality, style and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey:

As a Spa Treatment Supervisor, you will ensure a complete guest focus within the treatment area of Yu Spa, maintaining the Apex standards in all areas giving the guest the best possible experience. You’ll be an integral part of our friendly spa team - Passionate about customer service and hospitality, you’ll make sure every spa visitor receives an outstanding experience. Your professional and friendly approach will ensure our guests enjoy memorable experiences. Your love and knowledge of our products will also help drive revenue and ensure that the spa experience continues for our guests long after their visit is over. Responsible for the supervision of the therapist team you’ll help grow, mentor & develop your team to success while supporting the wider management team. This a great opportunity to join us in a supervisory role with the opportinty to develop into Spa Management.

Joining the dedicated Spa department, you will:

• Coach, develop and motivate all team members to be the very best they can, ensuring all deliver the Warmer Welcome of Apex with our key family values of Trust, Friendliness, Teamwork and Passion.
• Ensure that all customers are provided with high quality treatments whilst taking pride in your delivery of treatments.
• Deliver exceptional guest service in all areas of the department.
• Monitor and maintain clear standards in service delivery, cleanliness, guest interaction and set up of areas.
• Assist in delivering ongoing training to the spa therapist team, support ongoing training that will keep the treatment side at the forefront of the beauty industry
• Contribute to a strong team environment which promotes good employee morale and ensures a high level of commitment and pride in the department and hotel, whilst promoting a professional, helpful image to all guests.
• Comply with statutory and legal requirements for Fire, Hygiene, Health & Safety, and Employment laws.
• Maximise revenue generation in the Spa through targeted upselling across the whole team, lead incentive schemes for therapist, motivating team members to hit targets.
• Ensure that all equipment and fittings within the treatment areas are maintained to a high level, through thorough cleanliness and effectively reporting issues and ensuring these are resolved in a timely manner.

As a Spa Treatment Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality helps make Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Treatment Supervisor. With this in mind, we are looking for a Spa Treatment Supervisor who:

• Holds a HNC or HND qualification or has equivalent beauty qualifications.
• Is experienced working in a Spa or wellness setting is essential.
• Can deliver excellent standards with a passion for our luxury spa products.
• Uses initiative along with listening skills.
• Is self-aware and able to evaluate your own work.
• Has a customer service and can-do attitude.
• Holds a genuine desire to provide a Warmer Welcome to our guests.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.