Spa Therapist - voco Dubai®

InterContinental Hotels Group; Retford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Spa Therapist to join their vibrant team. This role involves providing exceptional spa treatments while ensuring guest satisfaction through personalized service. You'll be part of a dynamic environment that values individuality and teamwork, where your contributions will enhance the overall guest experience. With a focus on quality and attention to detail, you'll have the opportunity to grow within a supportive culture that rewards hard work and dedication. If you're passionate about wellness and hospitality, this is the perfect chance to make a difference.

Benefits

Employee room discounts

Career development opportunities

Great work culture

Qualifications

• Minimum 3 years’ experience in a similar role in a four or five-star hotel.
• Strong verbal and written communication skills with a focus on quality.

Responsibilities

• Conduct thorough consultations with clients to understand their needs.
• Perform a variety of spa treatments and maintain a clean workspace.
• Promote spa services and upsell additional products when appropriate.

Skills

Spa Treatments

Customer Service

Communication Skills

Multitasking

Attention to Detail

Education

Spa Therapist License or Certification

Job description

At voco, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day today

• Follow all established health and safety procedures in every treatment for guests’ well-being, utmost comfort, and satisfaction.
• Conduct thorough consultations with clients to understand their specific needs, preferences, and any health concerns.
• Perform a variety of spa treatments such as massages, facials, body wraps, and other beauty and wellness therapies.
• Use appropriate techniques, products, and equipment to deliver high-quality services.
• Complete all necessary paperwork (questionnaire, consultation forms) correctly and refer to supervisor/manager prior to any treatment delivery. Document pertinent information on the guest’s personal record.
• Massage the body, using techniques as kneading, rubbing, and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions.
• Administer steam or dry heat, ultraviolet, infrared or water treatments on request of the guest.
• Provide directions to clients in activities such as reducing or remedial exercises.
• Record treatments furnished to customers.
• Ensure that treatment rooms are tidy and all the items available e.g. towels, candles, oils, etc.
• Maintain a clean and organized workspace, following all hygiene and safety protocols.
• Adhere to spa policies and procedures related to cleanliness, sanitation, and client confidentiality.
• Promote spa services and products to clients, aiming to enhance their overall spa experience.
• Upsell additional services or products when appropriate.

What we need from you

At voco Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life!

Ideally, you'll have a minimum of 3 years’ experience in a similar role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along being quality-oriented with a focus on details, high-performance standards, able to multitask in the Spa & Health Club & meet deadlines and committed to serving the guest with the highest quality. You should have Spa Therapist Licensed or Certified.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.