Spa Therapist, Malmaison (Copy)

Malmaison; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

Malmaison seeks a Spa Therapist in York to provide exceptional guest experiences through top-tier spa treatments and hospitality. You will maintain client relationships, manage treatment bookings, and uphold cleanliness in a luxurious environment, all while enjoying attractive company benefits.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining at our Brasseries and Bistros

Fully funded Apprenticeship programs

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes up to £1500

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Passionate about delivering spa treatments and hospitality.
• Ability to maintain high cleanliness standards.

Responsibilities

• Welcome clients warmly into the Spa.
• Book clients and handle phone interactions.
• Achieve retail targets and build client relationships.

Skills

Customer Service

Hospitality

Relationship Building

Cleanliness Standards

Job description

Spa Therapist required for our popular Spa

Rate of Pay / Hours: £12.46 pH, 24 hours a week, plus generous company benefits, Training & Development

Contract: Permanent

Location: York

Relax and enjoy providing a Zen experience for every guest.

You will be required to maintain and develop client relationships and deliver levels of service that consistently exceed guest expectations. As a Spa Therapist, you will be passionate about delivering treatments and excellent hospitality.

Main Duties

1. Welcoming clients into the Spa for their treatments in a 5* manner
2. Booking clients on the Spa computer system and handling phone calls
3. Achieving retail targets
4. Building a regular client base
5. Ensuring treatment rooms and the Spa are kept clean and tidy to a high standard

In addition to competitive pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms from £65 per night
• Discounted Friends and Family Room Rate with 50% off the best available rate
• 35% off your bill when dining in our Brasseries and Bistros
• Fully funded Apprenticeship programs supporting your career development
• High Street Discounts on shops, experiences, holidays, and more
• Cycle to work scheme – save up to 40% on bikes
• Healthcare Cash Plans – dental, optical, medical from £5/month
• Referral schemes paying up to £1500 for recommending friends
• Comfortable uniform
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness week, and more
• Wagestream – instant access to earned wages, real-time wage tracking, saving, and financial tips
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast
• Support for The Brain Charity, aiding those with neurological conditions
• Employee Assistance Programme – confidential advice 24/7 for you and your family

Our Sustainability Goals

• 100% renewable energy, mainly from UK Wind Farms
• Recycling at least 70% of hotel waste
• Eco-friendly cleaning systems in use
• Volunteer days for sustainability charities

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications regardless of race, sex, disability, religion/belief, sexual orientation, or age.