Spa Therapist

The Royal Yacht; Saint Helier; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

5% commission on treatments

10% commission on retail sales, with £

monthly performance bonuses linked to

15-minute buffer time between treats

One-hour lunch break

On-site staff canteen

Gym and swimming pool access off duty

Service charge and gratuities paid

Full training across spa product range

Staff accommodation weekly rental

Job summary

The Royal Yacht is seeking a Spa Therapist for Spa Sirène in Jersey. Join a team delivering massages, facials, and body therapies with client-focused service and precise treatment protocols.

You will assess client needs, advise on suitable treatments, and promote retail products while aiming to meet sales targets. You should have NVQ Level 3 in Beauty Therapy, strong communication, and the ability to work both independently and within a team.

Qualifications

• NVQ Level 3 in Beauty Therapy or equivalent.
• Strong treatment skills and commitment to delivering exceptional customer service.
• Friendly, confident, caring and professional manner.
• Excellent communication and interpersonal skills.
• Good time management and the ability to work efficiently while maintaining treatment standards.
• Confidence in retail sales, product recommendations and achieving sales targets.
• Ability to build client relationships, encourage repeat visits and develop a loyal client base.
• The ability to work independently and as part of a team.
• A willingness to learn new treatments and follow company policies and procedures.
• Experience in hot stone massage, Indian head massage or reflexology would be an advantage.
• The right to work in Jersey and compliance with relevant local employment and visa requirements.

Responsibilities

• Deliver a range of spa treatments, including massages, facials, body therapies and other wellness treatments, in line with training and treatment protocols.
• Consult with clients to assess their needs, recommend suitable treatments and consider relevant medical conditions.
• Provide exceptional customer service, creating a welcoming and relaxing experience for every client.
• Offer aftercare advice and recommend suitable retail products and treatment courses.
• Complete a product recommendation form for every client, recommending two products based on their needs.
• Work towards monthly retail sales targets and contribute to spa revenue goals.
• Maintain high standards of cleanliness, hygiene and safety in treatment rooms and throughout the spa.
• Follow all company health and safety procedures, treatment protocols and policies.
• Maintain treatment timings, ensuring clients receive their full treatment duration and are collected three minutes before their scheduled appointment.
• Monitor treatment room standards, report maintenance concerns and notify management of stock requirements.
• Maintain a professional appearance and high standards of personal hygiene.
• Work collaboratively with spa colleagues and other hotel departments to ensure smooth daily operations.
• Participate in training, promotional activities and spa events as required.

Skills

Strong treatment skills

Excellent communication

Time management

Retail sales

Client relationships

Teamwork

Willingness to learn

Independent worker

Professional demeanor

Interpersonal skills

Education

NVQ Level 3 in Beauty Therapy

Job description

Join the team at Spa Sirène, The Royal Yacht, as a Spa Therapist. If you're passionate about wellness, delivering exceptional treatments and creating memorable client experiences, we'd love to hear from you.

What you will do

• Deliver a range of spa treatments, including massages, facials, body therapies and other wellness treatments, in line with training and treatment protocols.
• Consult with clients to assess their needs, recommend suitable treatments and consider relevant medical conditions.
• Provide exceptional customer service, creating a welcoming and relaxing experience for every client.
• Offer aftercare advice and recommend suitable retail products and treatment courses.
• Complete a product recommendation form for every client, recommending two products based on their needs.
• Work towards monthly retail sales targets and contribute to spa revenue goals.
• Maintain high standards of cleanliness, hygiene and safety in treatment rooms and throughout the spa.
• Follow all company health and safety procedures, treatment protocols and policies.
• Maintain treatment timings, ensuring clients receive their full treatment duration and are collected three minutes before their scheduled appointment.
• Monitor treatment room standards, report maintenance concerns and notify management of stock requirements.
• Maintain a professional appearance and high standards of personal hygiene.
• Work collaboratively with spa colleagues and other hotel departments to ensure smooth daily operations.
• Participate in training, promotional activities and spa events as required.

What we are looking for

• NVQ Level 3 in Beauty Therapy or an equivalent qualification.
• Strong treatment skills and a commitment to delivering exceptional customer service.
• A friendly, confident, caring and professional manner.
• Excellent communication and interpersonal skills.
• Good time management and the ability to work efficiently while maintaining treatment standards.
• Confidence in retail sales, product recommendations and achieving sales targets.
• The ability to build client relationships, encourage repeat visits and develop a loyal client base.
• The ability to work independently and as part of a team.
• A willingness to learn new treatments and follow company policies and procedures.
• Experience in hot stone massage, Indian head massage or reflexology would be an advantage.
• The right to work in Jersey and compliance with relevant local employment and visa requirements.

What you get

• 5% commission on successful treatments, paid monthly.
• 10% commission on retail sales, paid monthly, with an estimated opportunity to earn £200 per month.
• Additional monthly performance bonuses linked to spa revenue targets.
• 15-minute buffer time between treatments.
• One-hour lunch break.
• On-site staff canteen.
• Use of the gym and swimming pool when off duty.
• Service charge and gratuities, paid monthly through wages unless received in cash.
• Full and ongoing training across the spa's product ranges.
• Staff accommodation available at a weekly rental cost.

Hours: Full-time, 40 hours per week, on a rolling shift pattern that includes weekends.

Reporting to: Spa Manager, Assistant Spa Manager and Senior Spa Therapist.

Working relationships: Spa reception and all relevant hotel departments.

Additional duties: Other reasonable duties within the employee's capabilities may be required, including occasional work outside normal hours.

Workplace standards: Mobile phones and personal belongings must be kept in lockers rather than treatment rooms. Eating and drinking are not permitted in treatment rooms. Therapists are expected to maintain good personal hygiene, avoid strong fragrances and maintain a respectful, supportive team environment.