Spa Therapist

The Store Oxford; Oxford; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Meals on duty

Training provided

Career progression

Staff discounts

Job summary

The Store Oxford is seeking a Spa Therapist to join our luxury spa team in Oxford. You will deliver high-quality treatments, greet guests, and help maintain exceptional guest experiences in a serene environment.

As a casual contract role, you will work alongside the Head Spa Receptionist and Spa Manager, focusing on treatment delivery, service standards, and supporting revenue goals through upselling and guest care. Training provided and staff benefits apply.

Qualifications

• Provide high-quality spa treatments including massages, facials and body therapies.
• Consult with guests to determine needs and preferences.
• Maintain detailed client records and assist with reception duties.

Responsibilities

• Deliver spa treatments with consistency and professionalism.
• Maintain hygiene and cleanliness of treatment rooms and spa areas.
• Support with bookings, phone and email inquiries.

Skills

Massage

Facials

Body therapies

Guest consult

Reception support

Job description

Step into a world of luxury and relaxation at The Store Hotel, the number one Spa in Oxford on Trip Advisor. Cocooned in walnut-panelled walls, the spa at The Store is located on the lower ground floor and features three treatment rooms (including a couple’s suite), a steam room, sauna, thermal relaxation area and gym. Treatments are offered in partnership with two acclaimed British brands – OSKIA, delivering results-driven skincare and body therapies, and Verden, bringing a holistic, nature-led approach to wellbeing.

Job Purpose

The Spa Therapist plays a key role in the Spa team, working alongside the Head Spa Receptionist and Spa Manager to ensure smooth, efficient, and guest-focused operations. This position is responsible in delivering exceptional spa treatments and experiences. The Spa Therapist ensures the highest standards of service, treatment delivery, and professionalism are consistently maintained, supporting the spa in achieving operational and revenue goals.

Key Responsibilities:

Guest Services & Treatment Delivery:

• Provide high-quality spa treatments including massages, facials, body therapies, and specialist treatments.
• Consult with guests to determine needs and preferences before treatment.
• Maintain detailed client records to ensure personalised service.
• Handle guest feedback and complaints professionally, ensuring resolution to maintain satisfaction.
• Assist the Head Spa Receptionist with the spa treatment menu – making sure its regularly reviewed and updated.
• Maintain the cleanliness of both the spa and gym to the highest standards.
• Assisting with general reception duties, taking booking over the phone and via email, responding to emails from guests as well as external enquires.

Operational Duties

• Ensure treatment rooms and spa areas are maintained to the highest standards of hygiene and presentation.
• Uphold health, safety, and hygiene standards at all times.

Revenue & Business Development:

• Support with the promotion of spa treatments, packages, and retail products to maximise revenue.
• Support marketing initiatives and special promotions with the therapy team.
• Actively contribute to achieving treatment and retail sales targets.

Key Performance Indicators (KPIs):

• Guest satisfaction and feedback scores.
• Treatment quality and consistency
• Achievement of treatment and retail sales targets.
• Compliance with health, safety, and hygiene standards.

This is a casual contract.

Benefits

• £14.50 per hour plus 5% treatment commission / 10% sales commission
• Meals on duty
• Ongoing training provided - both in house and external
• Apprenticeships
• Career progression and development - we invest in our people
• Royal Cars taxis 50% discount for our people to and from work
• Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
• Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
• Access to Wagestream
• 25% off treatments in our spa and 50% off products
• Discount on rooms and food and beverage
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes
• Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
• Brand pillars - we have four pillars that we live and breathe everyday!
• Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
• Team Awards and socials
• Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

We’ve got 4Brand Pillarsthat will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.