Spa Therapist

Philema Hospitality Management Enterprise; Newquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premium hotel chain in Newquay is seeking dedicated Spa professionals to provide outstanding treatments and service to guests. The ideal candidate will uphold high cleanliness standards and promote spa services effectively, ensuring an exceptional experience for all guests. Competitive compensation and impressive employee benefits are offered.

Benefits

Tronc / Service charge

Complimentary gym & spa membership

Discount on treatments

Discount on food & beverage

Discount on stays

Friends & Family rates

Access to wellbeing programs

Length of Service rewards

Responsibilities

• Provide exceptional service to guests during treatments.
• Ensure all treatments are carried out to the highest standards.
• Promote and sell the Spa and Salon services effectively.
• Maintain cleanliness and standards in treatment rooms.
• Handle stock control and product usage efficiently.
• Ensure treatment scheduling maximizes guest satisfaction.
• Participate in ongoing training and review audits.
• Manage and resolve complaints professionally.

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Newquay, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Job Views:

4

Posted:

09.08.2025

Expiry Date:

23.09.2025

Job Description:

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday).

Role & Responsibilities:

To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.

• To ensure all treatments are carried out to the highest standards
• Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
• To work towards retail sales and retail % targets set.
• To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five star level of cleanliness
• Responsible for maintaining an effective stock control system in your treatment room
• Monitor the cost of product and correct usage of the products in treatments
• Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
• To participate in on-going training programs / Review Audits.
• To ensure all complaints are minimized and handled professionally as in accordance with hotel policy