Spa Therapist

As a Spa Therapist at St. Pancras Renaissance, you are responsible for providing a range of five-star luxury spa treatments for members, hotel guests, and visitors. As a key member of the spa team, the Casual Therapist will coordinate the delivery of spa services including spa, skin care, fitness & wellness, and massage while also assisting when required with spa reservations, reception desk, and locker room duties.

Position Summary: As a Spa Therapist, you will provide a range of luxury spa treatments and coordinate spa services, ensuring a high standard of guest service.

Responsibilities: Here's what your journey with us entails:

• Working with selected vendors for spa retail operations to deliver an outstanding guest service spa experience.
• Providing all spa treatments as required, ensuring outstanding guest service at all times.
• Taking ownership of spa treatment rooms, ensuring areas are presentable.
• Using and selling retail products.
• Collaborating with the Director of Spa / Spa Operations Manager to execute all spa and leisure operations, striving to improve guest satisfaction and maximize financial performance.
• Using initiative and a proactive approach to provide guests with unique and fabulous options to enhance their experience.
• Complying with COSHH and Health and Safety Standards.
• Following lost property procedures.
• Complying with Brand Standards when preparing rooms for guests' arrival.
• Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Maintaining a positive, supportive attitude, grooming standard, body language, and tone at all times.
• Delivering service to your full potential and carrying out other duties as required to ensure overall hotel operations are maintained.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Level 3 Certificates in both massage and facial.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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