Spa Therapist

IXORA Hotel & Spa; Conwy; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxurious spa hotel in Wales is seeking a Spa Therapist to deliver spa treatments and provide exceptional customer service. This role requires NVQ level 3 in Beauty Therapy or similar. You'll assist in promoting the spa, ensuring guest satisfaction, and engaging in various supportive tasks. Opportunities for staff development and flexible hours are included.

Benefits

Staff stays across the group

Service charge paid regularly

Uniform provided

Health Assured Employee Assistance Programme

Opportunity to develop

Training

Flexible hours

Qualifications

• Experience in delivering spa treatments and retail products.
• Ability to meet and greet guests effectively.
• Proactive in identifying training and development needs.

Responsibilities

• Deliver treatments to reflect training protocol standards.
• Ensure guest experience meets Wave Garden Spa standards.
• Assist in reaching budget targets.

Skills

Beauty Therapy NVQ level 3

Job description

Social network you want to login/join with:

IXORA Hotel and Spa opened in December 2024 which forms part of
Interesting Hotels Group, nestled in the breathtaking surroundings of
Snowdonia (Eryri) National
Park, IXORA Hotel & Spa is your modern sanctuary for leisure and
business alike. Surrounded by stunning panoramic mountain views and
serene natural beauty, we offer luxurious accommodations, onsite dining,
a fitness centre and tranquil Spa.

We are now looking for Spa Therapist who
shares our passion for hospitality, and world-class customer service.
We value hard working, positive team players who are committed to
delivering an incredible experience for our guests. Want to be part of
this new adventure? Take a look at the full job description below.

Job Purpose

Ultimately responsible for delivering spa treatments and retail products to support this. This will involve performing treatments as trained, and as directed by the Spa Manager. The role will also include host duties, which involves being the first point of contact for spa enquiries including treatment arrivals.

Main Duties and Responsibilities

• Ensure the delivery of guest experience to Wave Garden Spa brand standard at all times
• Deliver treatments to reflect training protocol standards without exemption
• Retailing activity to support all treatments
• Meet and Greet as required
• Ancillary tasks throughout the shift including laundry, housekeeping, promotions or other as directed by SOPs and the Spa Manager
• Represent the spa at all times, on and off the premises reflected in brand standard protocols, uniform and presentation
• Assist the whole team in reaching budget targets
• Putting the guest first with all daily tasks
• Notify the Management of any Health & Safety concerns
• Identify one’s own training and development needs and bring to the attention of Line Manager
• Undertake proactive campaigns and activities to promote the spa within the Hotel alongside other open days and events, or similar as directed by the Management
• Responsible for fulfilling other tasks and duties as requested by Spa Manager

Key Skills / Experience Requirements

• Beauty Therapy NVQ level 3 or similar (BABTEC, CIDESCO)

‘What’s in it for me?’ I hear you ask

• Staff stays across the group
  
• Service charge paid regularly
• Uniform provided
• Health Assured Employee Assistance Programme
• Opportunity to develop
  
• Training
• Flexible hours

Additional Information

• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• Weekends are our busiest times, therefore your schedule will reflect this