Spa Therapist

Eden Hotel Collection; Cheltenham; On-site; GBP 22,000 - 26,000; Part time

Job summary

A prestigious hotel group in Cheltenham is seeking a Spa Therapist to provide exceptional spa treatments and customer service. You will consult with clients, deliver high-quality therapies, and manage product sales. Ideal candidates will have NVQ Level 3 qualifications and previous experience, with roles available in full or part-time. Join our award-winning team that values employee wellbeing and success.

Benefits

31 days of leave, increasing with service

Monthly shared tips

Exclusive savings at retailers

Access to wellbeing resources

Health and wellness plans

Cycle-to-work options

Discounted stays and treatments

Peer reward platform

Financial and mental wellbeing support

Free parking and meals

Uniform provided

Qualifications

• Experience as a Beauty Therapist ideally in a spa.
• High standard of personal presentation.
• Ability to provide five-star service.

Responsibilities

• Deliver high-quality treatments to clients.
• Manage client appointments effectively.
• Promote spa retail products.

Skills

Previous experience in a spa environment

Holistic and beauty therapy passion

Exceptional grooming standards

NVQ Level 3 beauty qualification

Availability to work weekends

Education

NVQ Level 3 in beauty therapy

Job description

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**

What you’ll be doing?

As Spa Therapist, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will provide treatments and a level of personal care and attention to clients which meets, at all times, the established benchmark of excellence.

You'll consult with each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. As a Spa Therapist you’ll also be supporting your manager to maximise revenue through careful diary management and pro active selling of high-quality spa retail products such as TEMPLE SPA and JESSICA.

We understand that repetitive strain is a major cause of therapists having to give up their practice. All of our therapists are trained in Hands Free Massage, with the aim to expand their repertoire whilst freshening up their approach. We believe this to be an effective technique, which saves pressure on the hands/wrists, thereby helping our therapists to maintain a long and fulfilling career in the industry.

Please note: this role is 32 hours per week, worked over 4 days.

What you’ll need to be a Spa Therapist?

• Previous experience working as a Beauty Therapist, ideally within a spa environment;
• A passion to provide holistic and beauty therapies according to a five star spa service standard;
• Exceptional grooming standards;
• To have a beauty qualification at NVQ Level 3, or equivalent is essential;
• Availability to work weekends/bank holidays

Spa Therapist roles are available as Full or Part Time.

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that valueyourinput.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

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