Spa Therapist

RBH; Chatham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company located in Chatham is seeking a dedicated individual to provide exceptional guest service within their spa area. The role focuses on customer service, maintaining cleanliness standards, and supporting new team members. Applicants should possess a strong commitment to hospitality and a customer-first attitude. Opportunities for professional development are included in the comprehensive induction program.

Qualifications

• Exceptional customer service skills in handling guest enquiries.
• Ability to collaborate with team members to ensure effective communication.
• Understanding of health, hygiene, and safety protocols.

Responsibilities

• Demonstrate exceptional customer service skills in handling guest enquiries.
• Collaborate closely with team members to ensure effective communication.
• Maintain treatment rooms to the highest standard of cleanliness.

Job description

Duties & Responsibilities

PEOPLE

• Demonstrate exceptional customer service skills in handling guest enquiries, requests, and concerns, consistently exceeding guest expectations.
• Collaborate closely with the Spa Manager and other team members to ensure effective communication and coordination within the spa and leisure department.
• Fostering a welcoming atmosphere at the spa area, embodying a culture of hospitality and professionalism.
• Provide guidance and support to new team members during their onboarding process, aiding in their understanding of company policies, procedures, and service standards.
• Participate actively in RBH's comprehensive induction program, completing assigned modules to uphold RBH standards and enhance professional development.
• Maintain personal hygiene standards.

PROFIT

• Learn all product knowledge to aid in promoting products and services.
• Adhere to company sales initiatives to increase the upsell of sales opportunities.
• Maximise revenue opportunities by upselling hotel amenities, services, and food & beverage options.

QUALITY

• Maintain all treatment rooms to the highest standard of cleanliness and hygiene according to company standards.
• Support all members of the Team to achieve and maintain standards to the highest possible level in terms of respectful service, hygiene, and health & safety.
• Wear the correct uniform in good condition whilst on duty and take care of your uniform when off-duty.
• Provide training to new spa team members with effective guest interaction, product knowledge, and support when managing guest queries.
• Address guest complaints and concerns promptly and professionally, seeking resolution to ensure guest satisfaction and loyalty.
• Liaise with other departments to fulfil guest requests and resolve issues effectively, maintaining open communication channels to ensure seamless guest experiences.
• Proactively anticipate guest needs and preferences, providing personalized recommendations and assistance to enhance their experience in the spa.
• Report any defects in equipment, damage or general wear and tear.

GENERAL

• Adhere strictly to company codes of conduct, policies, and procedures, maintaining integrity and professionalism in all guest and team interactions.
• Demonstrate a comprehensive understanding of health, hygiene, and safety protocols, ensuring adherence to all statutory requirements.
• Collaborate effectively with colleagues across departments to enhance guest satisfaction and contribute to revenue growth.
• Have a flexible attitude to handling additional tasks as directed by the Spa Manager to meet operational needs.
• Adhere to our Smile Training policy deadlines to ensure your health & safety.