Spa Therapist

Champneys Eastwell Manor; Ashford; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free parking

Learning & development opportunities

Job summary

Champneys Eastwell Manor is seeking a Spa Therapist to join our team on a zero-hour contract, delivering high-quality facial, massage and beauty treatments.

You will maximise treatment and retail sales, provide exceptional customer service, and participate in Champneys' development programs and apprenticeship pathway to support your growth within the brand.

Qualifications

• Must hold Level 2 & 3 NVQ in Beauty Therapy or equivalent qualification.
• Massage experience is essential.

Responsibilities

• Provide a first-class service delivering facial, massage and nail treatments.
• Maximise treatment and retail sales to meet targets.
• Deliver exceptional customer service exceeding guest expectations.

Skills

Massage experience

Customer service

Retail sales

Education

NVQ Level 2/3 Beauty Therapy

Job description

Contract: Zero Hour
Salary: Based on Experience

Flexible hours

At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision, we pride ourselves on our exceptional teams, therapists that are the best in the business.

As a Spa Therapist, some of your responsibilities will include:

• Provide a first-class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to ensure targets and KPIs are achieved.
• Deliver exceptional customer service which exceeds guest expectations.

At Champneys, we pride ourselves on developing from within, which is why we invest in our learning and development opportunities.
We invest from grass roots, demonstrated through our highly successful Champneys Apprenticeship scheme, through to our Spa Therapists, Senior Therapist, and our Premier Therapist Journey. Central to our ethos of continuous improvement is our team of dedicated in-house trainers. These experts are committed to guiding our therapists to unlock their full potential, providing support in refining skills, conducting consultations, offering homecare advice, and prioritizing self-care.
We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience essential.
Why Champneys
Not only will you work in a great company you will also have access to the following:

• Generous points incentive system, rewarding you for your hard work.
• Learning & development aimed at job satisfaction and career advancement.
• Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
• Variation of treatments is so important to us, and we are proud of our average massage percentage is only 50% of overall treatments, we monitor this daily to give you a varied day.
• Out of the wide variety of beautiful spa treatments we offer, all but two are 50 minutes or longer, which enables you to really build a rapport with your client and not feel rushed between guests.

Some duties and responsibilities include:

• To provide ultimate client care to all of our guests, and give them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
• To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable homecare advice for our guests to be able to continue their results at home.
• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, ensuring you keep up to date with developments relating to the product ranges and any new treatments.
• To follow Champneys protocols and training programs ensuring you are offering the best service to our guest and to attend training courses required for your therapist grade to be able to offer all treatment a spa therapist should be offering.
• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day, adhering to Health and Safety regulations by using safe work practices.
• To liaise in a positive and constructive manner with the manager and receptionists on the day's scheduled treatments, any changes, additions, etc to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

Shift times are:

• Monday to Sunday
• 1000 - 1900
• 1100 - 2000
• App technology for shifts.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].

Expected Salary (this is not sent to the employer)

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