Spa Supervisor - Cowshed Primrose Hill, West London

Soho House via Caterer.com; Greater London; Sur place; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Team meal on shift

Clothing Allowance

Every House Membership

50% off Food & Drink

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discounts on Cowshed & Soho Home

Paid charity days with Soho Impact

Counselling Sessions

Training & development

Résumé du poste

Soho House in London is seeking a Spa Supervisor to oversee daily spa and wellness operations, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness and professionalism.

You will help lead the spa team, deliver massage, facials, and body treatments, manage bookings and rotas, supervise compliance with health and safety, and support recruitment and training to maintain a calm, luxurious environment for members and guests.

Qualifications

• Minimum 2-3 years' experience in a therapist or spa supervisory role.
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIDESCO)
• Experience working in a luxury spa, hotel, or private members club setting

Responsabilités

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
• Support recruitment, onboarding, and continuous training of therapists and spa attendants
• Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
• Assist the Spa Manager with stock control, supplier liaison, and inventory management
• Help manage guest bookings, treatment schedules, and coordination with reception
• Respond professionally to member and guest feedback or concerns
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Connaissances

Spa supervision

Leadership

Guest service

Team coordination

Staff scheduling

Formation

NVQ / ITEC / CIDESCO or equivalent

Description du poste

NW1 8UR

The Role…

At Soho House, as the Spa Supervisor , you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
• Support recruitment, onboarding, and continuous training of therapists and spa attendants
• Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
• Assist the Spa Manager with stock control, supplier liaison, and inventory management
• Help manage guest bookings, treatment schedules, and coordination with reception
• Respond professionally to member and guest feedback or concerns
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

What we are looking for...

• Minimum 2-3 years' experience in a therapist or spa supervisory role
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
• Experience working in a luxury spa, hotel, or private members club setting
• Strong leadership, coaching, and people management skills
• Excellent interpersonal and guest service skills
• Strong organisational and time management abilities

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Soho House via Caterer.com 's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.