Spa Supervisor

Apex Hotels; City of Edinburgh; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hotel chain seeks a Spa Supervisor to lead the service team at their Edinburgh location. In this role, you'll coach beauty staff, ensuring top-notch guest experiences while upholding Apex standards. Competitive pay, employee benefits including holiday, wellness programs, and professional growth await.

Benefits

29 days holiday

Training and development

Employee events

Access to gym and pools

Discounted room rates for employees

50% discount in restaurants

Cycle to Work Scheme

Qualifications

• Experience working in a Spa or wellness setting is essential.
• Ability to evaluate own work and assist team members.
• Genuine desire to provide a Warmer Welcome to guests.

Responsibilities

• Coaching and developing staff for exceptional guest service.
• Ensuring cleanliness and maintaining standards in service delivery.
• Assisting in revenue generation through targeted upselling.

Skills

Customer service attitude

Attention to detail

Initiative

Self-awareness

Education

HNC or HND qualified in beauty

Job description

Social network you want to login/join with:

You will receive a warm welcome into the Apex family on joining us as a Spa Supervisor in our Waterloo Place hotel in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Department as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £ referral bonus when your friends or family join the team.

Following you first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey:

As a Spa Supervisor you will ensure a complete guest focus within the treatment area of Yu Spa, maintaining the Apex standards in all areas giving the guest the best possible experience. Assist the Yu Spa Manager to provide exceptional guest service through the delivery of health and beauty treatments. Responsible for coaching, developing and supporting beauty staff to provide the highest level of customer care and consistent service delivery.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.

Joining the dedicated Spa department, you will:

• to coach, develop and motivate all team members to be the very best the can, ensuring all deliver the Warmer Welcome of Apex with our key family values of Trust, Friendliness, team Work and Passion
• To deliver exceptional Guest service at all times, in all areas of the department
• To monitor and maintain clear standards in service delivery, cleanliness, guest interaction, set up of areas.
• Assist in delivering ongoing training to the spa therapist team, working in concert with the Spa & Leisure manager to devise ongoing training that will keep the treatment side at the forefront of the beauty industry
• Contribute to a strong team environment which promotes good employee morale and ensures a high level of commitment and pride in the department and hotel, whilst promoting a professional, helpful image to all internal and external guests personally
• Comply with statutory and legal requirements for Fire, Hygiene, Health & Safety, and Employment laws.
• Assist the Spa Manager in maximising revenue generation in the Spa through targeted upselling across the whole team, take a lead on incentive schemes for therapist, motivating team members to hit targets
• Assist Spa Manager with inventory control and operational cost in the treatment area
• Create a daily culture of cleanliness, ensuring all areas of responsibility are maintained and regularly checked and are as clean as possible
• Ensure that all equipment and fittings within the treatment areas are maintained to a high level, through effectively reporting issues and ensuring these are resolved in a timely manner

As a Spa Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Supervisor. With this in mind, we are looking for a Spa Supervisor who:

• HNC or HND qualified or have equivalent beauty qualifications.
• Experience working in a Spa or wellness setting is essential
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.