Spa Receptionsit

Kohler Co.; ST Andrews; On-site; GBP 27,000; Full time

Job summary

Le Old Course Hotel, Golf Resort & Spa, un site emblématique en Écosse, recherche un Spa Receptionist. Ce poste clé est vital pour assurer un service client exceptionnel, incluant la gestion des rendez-vous et l'interaction directe avec les clients dès leur arrivée. Vous bénéficierez d'un environnement de travail dynamique avec des opportunités de développement de carrière et d'un ensemble d'avantages attractifs.

Benefits

Repas et boissons gratuits

Réductions sur le resort

Accès gratuit à la salle de gym et au spa

Qualifications

• Expérience antérieure en service client, de préférence en réception.
• Compétences interpersonnelles excellentes.
• Capacité à travailler en équipe.

Responsibilities

• Premier point de contact pour tous les clients en personne, par téléphone ou par courriel.
• Gestion des rendez-vous et communication avec les équipes de vente.
• Orientation pour tous les clients visitant le spa.

Skills

Customer Service

Time Management

Interpersonal Skills

Communication

Flexibility

Job description

About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.

As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.

We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.

About the Role
An exciting opportunity for a Spa Receptionist has become available for our Kohler Waters Spa at the Old Course Hotel, Golf Resort & Spa. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It's the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.

The Spa Receptionist is an integral position within the team. Contributing to the overall guest experience, you will be acting as the focal point for all communication between the spa and the guests.

In this role you will be:

• The first point of contact for all guests whether in person, by phone or by email
  
• Providing excellent customer service to all members and guests from the moment they walk through the door
  
• Scheduling all appointments via telephone and email
  
• Corresponding with Sales and Reservations Teams
  
• Sharing information and knowledge of all treatments, facilities and products within the Spa
  
• Providing an orientation for all guests visiting our Spa
  

To be successful in this role you will have the following qualities and experience:

• Previous customer service experience – Reception / Spa Reception experience is preferred
  
• Good time management including treatment times; excellent attendance.
  
• Excellent interpersonal skills and feel at ease with people from all walks of life
  
• Enthusiasm
  
• Committed to providing a first-class welcome, and ensuring guests leave satisfied
  
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
  
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
  
• Computer literate
  
• Be able to work as part of a team.
  
• Be an excellent communicator but also a good listener.
  
• Be tactful and aware of the need for confidentiality.
  
• Have a smart appearance and good personal hygiene.
  

Hours
Full Time 40 hours per week
FTC until March 2026
5 days out of 7 per week

Salary
£26,727.82 per annum

Benefits

• Free meals and drinks in our complimentary staff canteen
  
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course
  
• Wider group discounts within Kohler group.
  
• Free access to our on-site gym and spa facility.
  
• Free access to our The Dukes Championship Golf Course
  
• 24/7 access to the Employee Assistance Programme
  
  

The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.