Spa Receptionist - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Six Senses London is seeking a Spa Receptionist to ensure the smooth operation of spa services, guest relations, and cleanliness standards. The ideal candidate will have a background in luxury hospitality with at least 2 years of relevant experience and skills in managing appointments, guest interactions, and retail services. This role requires effective communication, customer service skills, and a passion for wellness trends. A valid right to work in the UK is mandatory.

Qualifications

• 2 years’ experience in luxury spas and health clubs with proven references.
• Preferred: Hospitality diploma/degree from a recognized hospitality school.
• Stay updated with the latest trends in fitness and wellness.

Responsibilities

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm, and verify guest bookings and manage appointment cards or schedules for the following day.
• Greet guests on arrival and conduct check-in and registration procedures efficiently and friendly.
• Ensure the cleanliness and hygiene of the reception area and spa.
• Remove and replace towels and amenities in spa common areas as needed.
• Ensure retail is offered appropriately to guests.
• Answer telephone and email communications promptly.
• Maintain and exceed performance benchmarks.

Skills

Communication

Customer Service

Organization

Microsoft Office

Languages

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

As Spa Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties and Responsibilities

As Spa Receptionist, I will assume full responsibility for the efficient operation in the following areas:

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm, and verify guest bookings and manage appointment cards or schedules for the following day.
• Greet guests on arrival and conduct check-in and registration procedures efficiently and friendly, using guest names whenever possible.
• Ensure the cleanliness and hygiene of the reception area and spa, concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (including wet areas) as needed.
• Ensure retail is offered appropriately to guests and the retail area is set up per standards.
• Answer telephone and email communications promptly.
• Upkeep Six Senses guidelines and standards of service and operation. Maintain and exceed performance benchmarks.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Spa Receptionist, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including:

• High school diploma or equivalent and at least 2 years’ experience in luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English; additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses London. It is not an exhaustive list of duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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