Spa Receptionist - Six Senses London

InterContinental Hotels Group; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel in London is seeking an experienced Spa Receptionist to manage guest check-ins, assist with bookings, and maintain the reception area. Candidates should have a high school diploma, at least 2 years in a luxury spa, and proficiency in MS Office. The role requires fluency in English and the right to work in the UK. This position is not open for sponsorship.

Qualifications

• At least 2 years’ experience in a similar luxury spa and health clubs.
• Technical skills in Word, Excel, PowerPoint, and Outlook.
• Understanding of fitness and wellness trends.

Responsibilities

• Manage daily operations of the spa reception.
• Handle guest bookings and schedules.
• Greet guests and conduct check-in procedures.
• Maintain cleanliness and hygiene of the reception area.
• Ensure retail offerings are presented appropriately.

Skills

Experience in luxury spas

Customer service skills

Fluent in English

Education

High school diploma

Hospitality diploma/degree

Tools

MS Office

Job description

As Spa Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Spa Receptionist, I will assume full responsibility for the efficient operation in the following:

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ensure the cleanliness and hygiene of the reception area and spa, concentrating on front of house areas.
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
• Answer the telephone and email communications.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Spa Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.