Spa Receptionist - Part time 24hrs

Chewton Glen Hotel & Spa; Maidenhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

Cliveden House, a luxury hotel in the heart of the Berkshire countryside, is seeking a Spa Receptionist to enhance guest experiences in a serene environment. The ideal candidate will have a welcoming demeanor and a commitment to exceptional customer service, ensuring seamless and calming experiences for all spa guests.

Benefits

29 days of annual leave, including bank holidays

Complimentary team meals

Health cash plan

Regular team gatherings and appreciation events

Training and Career Development opportunities

Qualifications

• Welcoming and guest-focused demeanor.
• Experience in managing spa bookings and responding to inquiries.
• Ability to coordinate a smooth flow of appointments.

Responsibilities

• Greet spa guests warmly and assist with check-in processes.
• Manage spa bookings and appointments efficiently.
• Uphold high standards of customer service.

Skills

Customer Service

Communication

Organizational Skills

Job description

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Spa Receptionist

Cliveden House is currently seeking a welcoming and guest-focused Spa Receptionist to join our spa team. As a Spa Receptionist, you will play a pivotal role in creating a serene and enjoyable experience for our spa guests. This position offers an exciting opportunity to contribute to the overall well-being and relaxation of our guests in the luxurious setting of Cliveden House.

Our ideal candidate should:

• Greet spa guests warmly and assist with check-in processes, ensuring a seamless and calming experience
• Manage spa bookings and appointments efficiently, providing detailed information about available services
• Respond to inquiries about spa treatments, facilities, and wellness programs in an efficient manner
• Coordinate with the spa team to ensure the smooth flow of appointments and services.
• Assist in maintaining a serene and organised spa reception and boutique area
• Uphold high standards of customer service, ensuring guest satisfaction throughout their visit

What’s in it for you?

• Competitive Salary
• £3,300 estimated annual Tronc (non-contractual)
• Commission on products sales
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!