Spa Receptionist - Jumeirah Carlton Tower

Jumeirah Carlton Tower; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in London seeks a Peak Receptionist to provide excellent service to club members and hotel guests. Responsibilities include welcoming guests, managing appointments, and ensuring a pleasant environment. Ideal candidates will have experience in a luxury setting and a passion for service. This position offers competitive pay and benefits in a supportive work environment.

Benefits

Supportive work environment

Access to Learning & Development

Colleague discounts on food and beverage

Health care and insurance benefits

Competitive salary

Extra holiday for significant birthdays

Qualifications

• Experience in a similar position within a luxury environment.
• Ability to innovate and provide excellent guest experiences.
• Self-motivator focused on continuous improvement.

Responsibilities

• Welcome members and ensure they sign in correctly.
• Record members' attendance accurately.
• Provide information about the Club and Hotel.
• Schedule appointments for Club services.

Skills

Experience in a luxury 5-star environment

Guest experience focus

Self-motivated

Excellent English

Job description

About Jumeirah & the Hotel:

Jumeirah,agloballeaderinluxuryhospitalityandamemberofDubaiHolding,operatesan exceptionalportfolioof31properties,including33signatureF&Brestaurants,acrossthe MiddleEast,Europe,AsiaandAfrica.In1999,Jumeirahchangedthefaceofluxury hospitalitywiththeopeningoftheiconicJumeirahBurjAlArabandthebrandisnow renownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsand luxuryresidences.

FromthecontemporaryMaldivianislandparadiseatJumeirahOlhahaliIslandtotheart-inspiredJumeirahCapriPalaceinItalyandthemoderntwistonaBritishclassicatJumeirahCarltonTowerinLondon,thebrandhasbecomesynonymouswithwarmand generous serviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.

LocatedintheheartofKnightsbridge,JumeirahCarltonTowerisalandmarkLondonaddresswhereheritagemeetscontemporaryluxury.Thehoteloffersstunningviewsacrossthecity,accesstotheprivateCadoganGardens,avarietyofdiningexperiences,andarooftophealth clubandspawithLondon’slargestnaturallylitswimmingpool.

About the role:

The Peak Fitness Club and Spa at The Carlton Tower Jumeirah will offer hotel guests and club members world class treatments, wellness and fitness classes such as Yoga and Pilates with breath-taking views over London’s iconic skyline.

As a Peak Receptionist, you will be the first point of contact with Club Members and hotel Guests, reception colleagues should provide a friendly welcome and the highest level of efficient service in order to meet any needs of members. This role works in the Peak and Pool reception and oversees the safety of members as required. Your duties will include;

• To courteously welcome all members to the Club on each visit.
• To ensure that all members "sign in" correctly providing all the necessary details, thus proving they are bona fide members of the Club.
• To ensure that attendance data of residents is accurately recorded in the members file.
• To be a primary source of information about the Club and the Hotel to all members.
• To make appointments for members to receive any services offered by the Club, both from callers in person and telephone callers taking the full details and explaining our cancellation policy as well as obtaining Credit Card details and contact details from every appointment booked in the Spa in order to guarantee the bookings.
• To ensure that throughout the day the Changing Rooms are adequately stocked with all guest supplies (i.e. soap, shampoo, water, cups, toilet paper, hand drying towels etc.)

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Have experience in a similar position within a luxury 5 star environment
• Have a passion for your work and the ability to innovate, with a proven track record within luxury environments
• Have the ability to operate in a diverse and luxury environment with a focus on guest experience
• Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement
• Excellent level of English

About the Benefits:

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty