Spa Receptionist / Host

Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.

A DAY IN THE LIFE OF A SPA HOST / RECEPTIONIST AT THE MUNICIPAL
HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel you will be “wowed” and we aspire
for our guests to be bowled over too in their initial connection with our
building and our Heartists. Our Heartists are our team, the heart of the
hotel, who strive to make meaning in every moment from check in to
departure. We have passion for interacting with people upon check in and
beyond, learning what makes them tick and providing surprise and delight
Municipal memorable moments. This role has flexible hours and days available
(between 16 to 24 hours per week depending on business demand).

Reporting to the Spa Manager, you can expect your working
day to include the following:

• Stop the clock and provide personalised service to begin the guests’ timeless
  Spa memory. Put them at ease with your exceptional care,
  professionalism and efficiency. Demonstrate excellent presentation skills and attention to detail and care shown in all client interactions.
• Manage all forms of communications and reservations/payment systems. Plan in advance of guest arrival and communicate with Spa Team and all relevant departments.
• You will be expected to explain the benefits of the Spa Journey in detail along with selling our quality treatments and retail products based on personalised and individual client requirements.
• Ensure exceptionally high standards of cleanliness, presentation and maintenance of pool areas, spa, gym, changing rooms and relaxation areas.
• Recommend appropriate Spa retail and food and beverage products based on client needs. Capturing revenue across all revenue opportunities and streams within the Spa.
• To ensure that Pool Testing & Thermal checks and maintenance are completed and lifeguarding responsibilities are strictly adhered to.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here
are a few of our requirements...

• A positive can-do attitude, a passion for your profession and exceptional
  teamwork skills.
• Proactivity in maintaining the Spa to the highest standard at all times.

Other duties include working positively and collaboratively with all departments
and our Heartists, keeping the guest experience as our central focus.

WHAT WE OFFER

When you become one of our Heartists, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists program is the benefits programme dedicated to Accor Heartists.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?

You will have access to a benefits package we believe
truly works for our people and enhances our overall culture...

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.