Spa Receptionist

The Alexander Hotel Collection; Turners Hill; On-site; GBP 22,000 - 26,000; Full time

Job summary

A luxury hotel group in Turners Hill is seeking a Spa Receptionist to join the Utopia Spa team. The role involves welcoming guests, handling bookings, and liaising with departments to ensure a high-quality experience. Applicants should have a genuine interest in spas and good administrative skills. The position offers a competitive salary along with various benefits including discounted stays and treatments.

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted treatments and products

Refer a friend recruitment scheme

Qualifications

• 35 hours per week including weekend shifts.
• Previous beauty knowledge is an advantage.

Responsibilities

• Welcome guests, residents, and members to the Utopia Spa.
• Handle telephone inquiries.
• Take individual treatment bookings.
• Show guests around the facilities.
• Liaise with food and beverage departments.
• Compile bills for Spa Guests.
• Complete administration duties.

Skills

Excellent personal presentation

Genuine interest in Spas and Beauty

Good attention to detail

Tools

Computer skills

Job description

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Spa Receptionist

Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, West Sussex, RH10 4QD

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SPA RECEPTIONIST (35 hours)

£22,513.40 per annum + monthly service charge payment

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

The award-winning Utopia Spa at Alexander House Hotel is looking for a Spa Receptionists. The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden features a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.

Join our Front of House team working in our Utopia Spa under the direction of our experienced Spa Management team.

The Role

We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.

MAIN DUTIES

• Welcoming guests, residents and members to the Utopia Spa
• Handling telephone enquiries
• Taking individual treatment bookings
• Showing guests around the facilities on arrival
• Liaising with food and beverage departments for guests lunch/tea orders
• Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
• Compiling bills for Spa Guests before departure
• Computer and manual completion of administration duties
• Completing the daily balancing/banking for the spa ready for the accounts team
• Adherence to Mystery Guest Standards criteria throughout the working day
  
  

Requirements

• 35hrs , 5 days per week including early (7.30am – 3.00pm), late (12.45pm – 8.15pm) shifts. Please note weekend shifts are part of this role
• Excellent personal presentation
• A genuine interest in Spas and Beauty
• Computer literate and good attention to detail in admin
• Previous beauty knowledge a distinct advantage
• Weekend shifts required
  
  

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform
  
  

In addition, you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels

Discounted hair treatments at our two Utopia Spas

Discount off all food & beverage at all hotels

Discount of individual treatments booked in our two Utopia Spas

Discount on retail products in our two Utopia Spas

Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

#spa #Utopiaspa #reception #beauty #treatments

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