Spa Receptionist

Eden Hotel Collection Limited; Offchurch; On-site; GBP 20,000 - 24,000; Full time

Job summary

A top hospitality employer in Offchurch is seeking a Spa Receptionist to provide a warm welcome to guests and manage bookings effectively. The ideal candidate will have excellent people skills, a tech-savvy attitude, and the ability to work flexible hours. Join a values-driven team with numerous benefits, opportunities for growth, and a strong commitment to employee wellbeing.

Benefits

Generous Time Off

Monthly Tips

Exclusive savings at 800+ retailers

Access to Wellbeing Center

Health & Wellness Plans

Sustainable commuting options

Discounted stays and treatments

Employee recognition platform

Financial, mental, and physical wellbeing support

Free parking and meals on duty

Qualifications

• Well presented and confident with natural people skills.
• Ability to manage bookings effectively.
• Direct experience in a hotel or spa environment preferred.

Responsibilities

• Greet customers warmly and ensure a welcoming environment.
• Manage treatment bookings and payments.
• Support manager in maximizing revenue through proactive sales.

Skills

People skills

Tech-savvy

Service orientation

Flexible hours availability

Tools

prem spa booking engine

Job description

We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.

As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience. You'll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You'll also support your manager to maximise revenue through proactive product sales and careful treatment diary management.

To be successful in this role, you should be well presented, confident and have natural people skills; be tech savvy with the ability to manage bookings within our 'prem spa' booking engine; and ideally, have direct experience within a hotel or spa environment. However, more important is your ability to provide great service and build rapport with guests. You must be able to work flexible hours, including regular weekends and bank holidays.

Benefits

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm's: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens.

• Your Voice Matters: Regular surveys that value your input.
• Real Action: 'You said, we did'-because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.

Join us to experience what it means to work for a values-led, award-winning employer. Want to hear more about 'Life at Eden'? Follow us on Instagram @ehcpeople