Spa Receptionist

The Dorchester; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hospitality venue in London is seeking a Spa Receptionist to provide exceptional service. This role entails managing appointments, welcoming guests, and ensuring a seamless experience. The ideal candidate must have prior experience in a spa or luxury hospitality setting and possess excellent communication skills. Comprehensive training and attractive employee perks are offered to support career development.

Benefits

Complimentary stays with breakfast at Dorchester Collection Hotels

50% off food and beverages at selected bars and restaurants

Enrolment into Aviva Private Pension scheme

Access to various apprenticeships for career advancement

Participation in vibrant social events

£1000 referral bonus

Access to well-being support services

Qualifications

• Prior experience in reception of luxury hospitality or spa environments essential.
• Excellent communication skills necessary for guest interaction.
• Calm demeanor required during peak periods.

Responsibilities

• Manage spa appointments and bookings accurately.
• Provide warm welcomes and farewells to guests.
• Conduct spa show rounds to introduce guests to services.

Skills

Previous experience in a spa or luxury hospitality reception role

Proficiency in a spa booking system (e.g., Premier Spa, Zenoti, MindBody)

Excellent communication and organisational skills

Ability to remain calm under pressure

Strong sense of discretion and sensitivity

Fluent in English

Job description

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Join us as a Spa Receptionist at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist at The Dorchester Hotel, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As a Spa Receptionist at The Dorchester, you will be the first point of contact for our guests seeking relaxation, wellness, and exceptional care. You will ensure each visit begins and ends with a warm, professional interaction that reflects our commitment to five-star service. In this role, you will:

Manage spa appointments throughout the day, including scheduling, modifying, and confirming bookings with accuracy and care.

Provide a gracious welcome and fond farewell, ensuring guests feel valued from the moment they arrive.

Carry out spa show rounds, introducing guests to the spa environment, explaining services, and promoting treatments that best meet their needs.

Follow opening and closing procedures, including system shutdown, daily financial balancing, and accurate cashing up.

Fulfil special requests from guests such as pairing them with their preferred therapist, adjusting treatment sequences to suit medical needs, or arranging personalised touches for special occasions.

Liaise with the spa team to ensure smooth service delivery, making sure guest information is communicated clearly and respectfully.

Your attention to detail and intuitive understanding of guest needs will help create an experience that is seamless, restorative, and truly memorable.

What you'll bring

Essential Skills and Experience

Previous experience in a spa or luxury hospitality reception role.

Proficiency in a spa booking system (e.g., Premier Spa, Zenoti, MindBody, or similar).

Excellent communication and organisational skills.

Ability to remain calm, polite, and professional under pressure, particularly during peak periods.

Strong sense of discretion, sensitivity, and service when handling guest needs.

Fluent in English, both spoken and written, for confident communication with guests and colleagues.

Preferred Skills

• Familiarity with spa treatments, terminology, and luxury wellness environments.

  
  


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  Previous experience handling daily balancing and cashing up procedures.

  
  


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  Confident in upselling spa services and retail products in a subtle and service-driven manner.

  
  


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  An interest in wellness and beauty services, with the ability to build rapport with returning clients.

In this role, you will be more than a receptionist — you will be the calm, welcoming presence at the heart of a tranquil sanctuary. Your contributions will ensure every guest feels pampered, understood, and truly cared for.

What you'll get

• Complimentary Stays : Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• · Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [emailprotected]