Spa Receptionist

The Ned; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel and spa in London is seeking a Spa Receptionist. The role involves managing reception duties, interacting with guests, and promoting products. Candidates should be fluent in English and possess strong interpersonal skills. This position offers a competitive hourly rate, commission, and various employee benefits, including development programs and health incentives.

Benefits

Salary of up to £14.50/hour + 10% commission

Complimentary meals in the team restaurant

Learning and development programmes

Exclusive rates for friends and family

Wellbeing and health benefits

Birthday off after a year of service

Paid volunteer day

Refer a friend scheme

Regular social events

Employee assistance program

Qualifications

• Passionate about the spa industry and guest relations.
• Confident in building relationships and recommending products.
• Ability to work shifts on a full-time basis including weekends.

Responsibilities

• Manage daily spa reception duties and responsibilities.
• Engage with guests and members to provide excellent service.
• Promote spa products and services based on client needs.

Skills

Fluency in English

Computer skills (Word, Excel)

Interpersonal skills

Experience with Opera or similar

Job description

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Spa Receptionist

Where will you be working?

Ned's Club Spa features eight beautiful treatment rooms, hammam, sauna, steam room & 20 metre heated indoor swimming pool. With a range of treatments and services available, with professional products, Ned's Club Spa is a one stop shop for total head to toe maintenance.

What will you be doing?

• You will be passionate about the spa industry, people and guest relations
• You will be fluent level of English due to guest and member interaction
• You will have acquired Computer skills with Word and Excel, in order to carry out daily spa reception duties and responsibilities. Skills in Opera or similar are an advantage
• You will be confident in building relationships with members and clients and recommending products as this is one of the main responsibilities
• Work shifts are on a full-time basis across five days of any week, including weekends

What can The Ned give you?

• Salary of up to £14.50/hour + 10% commission
• Complimentary meals in our friendly team restaurant, Neddy’s including payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
• Your birthday off after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice & support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Spa Receptionist

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