Spa Receptionist

Bvlgari Hotel London; London; On-site; GBP 24,000 - 26,000; Full time

Job summary

A luxury hotel in London is seeking a Spa Receptionist to deliver an exceptional guest experience at their exclusive spa. The ideal candidate will have a background in luxury hospitality, communication skills, and a genuine passion for wellness. Responsibilities include handling bookings and ensuring a seamless spa experience that exemplifies the hotel's elegance.

Qualifications

• Genuine passion for hospitality and wellness.
• Experience in luxury spa or hospitality environment.
• Ability to maintain professionalism in a fast-paced setting.

Responsibilities

• Provide a warm and intuitive guest experience.
• Handle spa bookings and guide guests through offerings.
• Ensure interactions reflect the elegance of the Bvlgari brand.

Skills

Customer service skills

Impeccable grooming

Communication skills

Booking systems proficiency

Education

Relevant NVQ or professional qualifications

Job description

Step into the world of timeless luxury and exceptional service at the Bvlgari Hotel London. We are seeking a poised and passionate Spa Receptionist to be the welcoming face of our serene and exclusive Bvlgari Spa.

In this pivotal front-of-house role, you’ll provide a warm, intuitive, and seamless guest experience from arrival to departure. You’ll be responsible for handling spa bookings, guiding guests through our offerings, and ensuring every interaction reflects the elegance and discretion synonymous with the Bvlgari brand.

What We Are Looking For

• A genuine passion for hospitality and wellness
• Impeccable grooming and communication skills
• Previous experience in a luxury spa or hospitality environment
• Calm and professional demeanor in a fast-paced setting
• Proficiency in booking systems and administrative tasks
  
  

The ideal candidate will have a customer service background in luxury Spas ideally based within five-star deluxe hotels. You are likely to have relevant NVQ or professional qualifications although your passion for the job will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses authentic yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.