Spa Receptionist

45 Park Lane; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the hospitality sector seeks a Spa Receptionist to deliver exceptional service to guests. The role includes supervision of spa operations, guest management, and fostering a positive team environment. With competitive benefits, development opportunities, and a commitment to employee well-being, this position offers a unique chance to thrive in a dynamic setting.

Benefits

Employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% F&B discount

Vibrant social events

Apprenticeship and training opportunities

Access to immediate well-being advice

Qualifications

• Previous experience in similar role and knowledge of spa booking system.
• Ability to communicate effectively in English.

Responsibilities

• Supervise the spa and team, manage diary using Spa Soft.
• Lead and motivate team to enhance performance.

Skills

Communication

Customer Service

Tools

Spa Soft

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Spa Receptionist at Mayfair Park Residences, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for ensuring that our guests are cared for during their spa visit. This will include supervising the spa and team, diary management using Spa Soft and training and carrying out any relevant spa duties, while ensuring that the desk is covered at all times. You will lead, motivate and coordinate the team to enhance performance, achieve business goals and service standards all to ensure our all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving specific spa therapists, spa treatments, and even special occasions. Most of these requests are fulfilled by our Senior Spa Receptionist.

The items shared are the essence of a day in the life of a Spa Receptionist, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience in similar role and knowledge of spa booking system
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Receptionist you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 29/06/2025 by TN United Kingdom