Spa Receptionist

Harbour Hotels; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the prestigious Harbour Hotels as a Spa Receptionist. You'll be the first point of contact for guests, enhancing their spa experience by managing bookings and providing exceptional service. This role offers excellent career progression opportunities within a renowned hotel group and comes with comprehensive training to ensure your success.

Benefits

Excellent progression opportunities

Bespoke career pathways

Competitive salary

Unique training and development

Hotel stay and dining discounts

Access to benefits platform

Employee Assistance Program

Stylish uniform

Meals included while on duty

Qualifications

• Friendly and outgoing personality.
• Passion for service excellence.
• Knowledge of spa reservations systems is an advantage.

Responsibilities

• Welcoming guests and members to the spa.
• Making spa bookings and upselling treatments.
• Performing general day-to-day spa reception duties.

Skills

Customer Service

Communication

Upselling

Tools

Spa Reservations System

Job description

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Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds and general day to day spa reception duties. You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
•Excellent progression opportunities within the Harbour Hotels Group
•Individual and bespoke career and progression pathways
•Competitive salary across all roles
•Unique on the job training and development with an opportunity for internal promotions within any of our properties.
•Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
•Access to an exciting benefits and discount platform
•Employee Assistance Program
•Stylish boutique uniform specially designed for Harbour Hotels
•Meals included whilst on duty