Spa Receptionist

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable, and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivaled sense of escape with unlimited access to nature, wildlife, and unique outdoor experiences. Whether you're visiting with your loved one, family, or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups, and event spaces with sustainable innovations throughout.

The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on the use of local produce, banqueting for 200, and 24-hour room service, our guests have a lovely collection to choose from.

As a Spa Receptionist, you will play a pivotal role in delivering an exceptional experience from the moment our guests arrive. You will be responsible for creating a welcoming and tranquil environment, managing bookings, and supporting the smooth operation of the spa.

Key Responsibilities:

1. Warmly welcome all guests and provide exceptional customer service throughout their spa visit
2. Manage spa bookings, enquiries, and payments via phone, email, and in-person
3. Maintain accurate records of reservations, client preferences, and treatment schedules
4. Assist with guest check-in/check-out and provide thorough information on spa services and facilities
5. Liaise with therapists and spa team to ensure a seamless and personalized guest experience
6. Ensure the spa reception and retail area are immaculate and inviting at all times
7. Promote spa products and services to enhance guest wellness and satisfaction

Who We Are Looking For:

1. Previous experience in a similar front-of-house or customer service role, preferably in a luxury hospitality or wellness setting
2. Outstanding interpersonal and communication skills
3. Ability to remain calm, professional, and efficient in a fast-paced environment
4. Strong administrative and organizational abilities
5. Knowledge of spa treatments and wellness trends is a plus
6. Proficiency with spa booking systems and basic IT skills
7. Flexibility to work weekends, holidays, and varying shifts

What we offer:

• Excellent Training & Career development opportunities.
• Hotel Service Charge.
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan available after 6 months of service.
• Opportunities to build a successful career with global potential!!
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream - salary advance benefit.
• Employee recognition programmes