Spa Receptionist

Harbour Hotel St Ives; Costessey; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join a prestigious hotel collection as a Spa Receptionist, where you'll provide excellent customer service, manage bookings, and maintain a welcoming atmosphere. Enjoy numerous discounts, health and wellbeing support, and opportunities for career progression within a supportive environment.

Benefits

Discounted room rates across all Harbour Hotels

25% discount on spa treatments

25% discount on food and drinks

Mental health and wellbeing support

24/7 GP services

Career pathways and internal promotions

Meals included on duty

Qualifications

• Friendly and outgoing personality.
• Passion for service excellence.
• Knowledge of spa reservations systems is an advantage.

Responsibilities

• Welcoming guests and members to the spa.
• Making spa bookings and upselling treatments.
• Cashing up and day-to-day reception duties.

Skills

Friendly personality

Service excellence

Tools

Spa reservations systems

Job description

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We have a superb opportunity for a Spa Receptionist to join the team.

As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up, and general day-to-day spa reception duties.

You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties with exciting restaurant concepts and our unique HarSPA brand.

Harbour Hotel St Ives offers a fantastic coastal escape in Cornwall. The HarBar Kitchen, Bar and Terrace, and serene seaside HarSpa make this property very special.

What’s in it for you…

Discounts

• Discounted room rates across all Harbour Hotels
• 25% discount on HarSPA and Temple Spa treatments at 11 spas
• 25% discount on food and drinks in 16 bars and restaurants

Health & Wellbeing

• Mental health and wellbeing support for you and your immediate family
• 24/7 GP services for you and your family
• Bespoke nutrition & fitness advice
• Group Life Cover

Reward & Recognition

• Incentive schemes
• Opportunity to attend the Harbour Heroes awards

Development

• Progression opportunities within Harbour Hotels
• Career pathways and internal promotions
• On-the-job training and development

The usual bits

• Meals included on duty
• Competitive salary
• Unique uniforms

If you have the skills and ambition to join Harbour Hotels, please apply with a full CV. Only those eligible to work in the UK or with a valid UK work permit/visa will be considered. We look forward to hearing from you!